Patient Service Associate-Duke Primary Care Medicine Peds-Brier Creek

Duke Careers•Durham, NC

77d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. PATIENT SERVICE ASSOCIATE - DUKE PRIMARY CARE <br/ >OccSummary Work PerformedN/AKnowledge, Skil lsandAbilitiesLevel Characteristicsmanagement.Explain billing to patient sCheck-outskills. Knowledge of medicalSchedule tests and procedures. Com plete anddistributeancillary service requisitions.according to PRMO cred itandcollection policies. Determine the amountStrong verbal and written communication. Basic PC and dataentryterminology and telephone etiquette .Demonstrated ability to organizerelationships with others. Must be able toapply specific departmentalrelating to verifying patient information,c ollecting payments andscheduling. Position also involves customer servic e, messagepolicies rules and regulationsmaintaining records and forms.es tablish and maintain effectivecorrect appointment type,Prepare encounter forms. Investigate and account for missing encounterand prioritize work, provideforms. Audit encounterreferralsCoordinate and participate in a va riety of duties associated withdocuments andcommunication standardspatie nts. Make returnoral and written instructions, interact tactfully withcu stomers andprocedure. Coordinate all labs/procedures as requested. Maint ainphysicians accurately,cards asindicated bydaily clinic preparationpr ocess, patient identification, patient checkentering the primary carephy sician or referring physician andprivate physicianoffice charts.scheduli ng tests and procedures.forms for completeness and accuracy beforebatchi ng. Batches encounterin/out, charge posting, cashforms or charge posting Prepare for clinic visits by reviewing next day patients andothers. Repo rt obtained medical information from patients and referringpatients onre quired forms and obtain signature as required by policycompletingnextday preparationcompletely and timely. Disseminate messages according topract icemanagement and patient appointment distribution, ancillaryschedulinga ppointments by scheduling patients into the encounter forms.and preparat ion andrequisition/transmittal documents. Copy, file and distributets.Pi ckin Maestro Care. of cash to be collected based on insurance planinsura nceactivities. Enter pre-visit orders and prepare new patient char.Ident ify correct patient informationin Maestro Care. Verify patientdemograph ic data. Edit Maestroarrival in the practice.medical records, reports,pe tty cash and collections bag. File historyrecords. AttachHIPPA/Medicare documents to the Check-in patient uponand procedure. Completesvisit.Pres ent and educateCare as needed. Accurately identify theappropriate accoun t for patientAnswer telephone, take and deliver messages tophysicians, n urses andup X-rays, office charts,sheets, ancillary reports andall other required patient record documentation. Return medicalall Maestro Care c heck-in files and manage all appropriate alerts.Collect and postco-payme ntsand balances on accounts due. Imprint all patientspecific chart</ p> Minimum Qualifications Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus. &nb sp;Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

Requirements

Knowledge of medical terminology and telephone etiquette
Basic PC and data entry skills
Strong verbal and written communication
Demonstrated ability to organize and prioritize work
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field
Experience in effectively coordinating multiple tasks or activities
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Responsibilities

Explain billing to patients
Schedule tests and procedures
Complete and distribute ancillary service requisitions
Determine the amount of cash to be collected based on insurance plan insurance activities
Enter pre-visit orders and prepare new patient charts
Identify correct patient information in Maestro Care
Verify patient demographic data
Edit Maestro Care as needed
Accurately identify the appropriate account for patient
Answer telephone, take and deliver messages to physicians, nurses and others
Report obtained medical information from patients and referring physicians on required forms and obtain signature as required by policy completing next day preparation completely and timely
Disseminate messages according to practice management and patient appointment distribution, ancillary scheduling appointments by scheduling patients into the encounter forms and preparation and requisition/transmittal documents
Copy, file and distribute X-rays, office charts, sheets, ancillary reports and all other required patient record documentation
Return medical records, reports, petty cash and collections bag
File history records
Attach HIPPA/Medicare documents to the all Maestro Care check-in files and manage all appropriate alerts
Collect and post co-payments and balances on accounts due
Imprint all patient specific chart forms for completeness and accuracy before batching
Batches encounter in/out, charge posting, cash forms or charge posting
Prepare for clinic visits by reviewing next day patients and others
Check-in patient upon arrival in the practice
Present and educate patients on required forms and obtain signature as required by policy
Make return appointments by scheduling patients into the correct appointment type
Prepare encounter forms
Investigate and account for missing encounter forms
Audit encounter referrals
Coordinate and participate in a variety of duties associated with patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling tests and procedures
Coordinate all labs/procedures as requested
Maintain physicians accurately, cards as indicated by daily clinic preparation process
Schedule tests and procedures