Patient Service Associate - Physical Therapy Outpatient

Albany Medical Health System•Albany, NY

36d•Onsite

About The Position

Outpatient Therapy is looking for a individual to join our dynamic team in providing excellent customer service to Capital Region patients in a fast paced and positive environment. BASIC FUNCTION The Patient Service Associate is responsible for multiple tasks from front-end customer service to back-end charge entry and insurance verification work. Ability to prioritize work duties, multitask, and work in multiple software programs. Strong organizational and multi-tasking skills. Ability to work independently and prioritize assignments and tasks. Ability to work as part of a team. Ability to accept correction and deal calmly and effectively with high stress situations. Good interpersonal, written, and oral communication skills. Detail oriented, resourceful, and proactive. Ability to maintain strict confidentiality. Professional demeanor and proper telephone etiquette. Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Requirements

High School Diploma/G.E.D. - required
Strong organizational and multi-tasking skills.
Ability to work independently and prioritize assignments and tasks.
Ability to work as part of a team.
Ability to accept correction and deal calmly and effectively with high stress situations.
Good interpersonal, written, and oral communication skills.
Detail oriented, resourceful, and proactive.
Ability to maintain strict confidentiality.
Professional demeanor and proper telephone etiquette.
Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus.
Excellent customer service skills.

Responsibilities

Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.