Patient Service Associate-Duke Urgent Care-Knightdale

Duke Careers • Durham, NC

126d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. The Patient Service Associate at Duke Urgent Care-Knightdale will coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. This position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Requirements

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.
• File history sheets, ancillary reports and all other required patient record documentation.
• Return medical records and attach HIPPA/Medicare documents to the encounter forms.
• Check-in patient upon arrival in the practice and identify correct patient information in Maestro Care.
• Verify patient demographic data and edit Maestro Care as needed.
• Accurately identify the appropriate account for patient visit.
• Present and educate patients on required forms and obtain signature as required by policy and procedure.
• Complete all Maestro Care check-in files and manage all appropriate alerts.
• Collect and post co-payments and balances on accounts due.
• Imprint all patient specific chart documents and requisition/transmittal documents.
• Copy, file and distribute insurance cards as indicated by procedure.
• Coordinate all abs/procedures as requested.
• Maintain private physician office charts and prepare encounter forms.
• Investigate and account for missing encounter forms.
• Audit encounter forms for completeness and accuracy before batching.
• Batch encounter forms or charge posting in Maestro Care.
• Schedule tests and procedures and complete and distribute ancillary service requisitions.
• Explain billing to patients according to PRMO credit and collection policies.
• Determine the amount of cash to be collected based on insurance plan.
• Check-out patients and make return appointments by physician or referring physician.
• Schedule tests and procedures scheduling patients into the correct appointment type.
• Answer telephone, take and deliver messages to physicians, nurses and others.
• Report obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminate messages according to practice communication standards.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees