Patient Service Associate- Duke Primary Care Brier Creek Family Medicine

Duke University • Raleigh, NC

393d

About The Position

The Patient Service Associate at Duke Primary Care Brier Creek Family Medicine plays a crucial role in ensuring smooth clinic operations by coordinating various administrative tasks related to patient care. This position focuses on patient identification, check-in/out processes, appointment scheduling, and customer service, contributing to the overall patient experience in a healthcare setting.

Requirements

• High school education or equivalent knowledge of basic grammar and mathematical principles.
• Minimum of one year of experience in a customer service role, preferably in healthcare.
• Strong verbal and written communication skills.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.

Nice To Haves

• Experience in effectively coordinating multiple tasks in a fast-paced environment.
• Ability to interact tactfully with customers and establish effective relationships.

Responsibilities

• Coordinate daily clinic preparation processes.
• Participate in patient identification and check-in/out procedures.
• Manage charge posting and cash management.
• Schedule patient appointments and ancillary services.
• Prepare for clinic visits by reviewing patient information and completing necessary documentation.
• Collect and post co-payments and account balances.
• Educate patients on required forms and obtain necessary signatures.
• Audit encounter forms for completeness and accuracy before batching.
• Answer telephone calls and deliver messages to healthcare providers.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED