Patient Service Associate - Cardiology Arringdon

Duke University • Durham, NC

269d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. The Patient Revenue Management Organization is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. This is an onsite position with working hours from Monday to Friday, 8:45 am to 5:15/5:30 pm.

Requirements

• Strong verbal and written communication skills.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work.
• Experience in effectively coordinating multiple tasks.
• Minimum of one year of work experience in directly communicating and providing service to patients or public, preferably in a healthcare related field.

Responsibilities

• Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling.
• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.
• File history sheets, ancillary reports and all other required patient record documentation.
• Return medical records and attach HIPPA/Medicare documents to the encounter forms.
• Check-in patients upon arrival in the practice and verify patient demographic data.
• Accurately identify the appropriate account for patient visit and present required forms to patients.
• Collect and post co-payments and balances on accounts due.
• Schedule tests and procedures and complete and distribute ancillary service requisitions.
• Answer telephone, take and deliver messages to physicians, nurses and others.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED