Patient Service Associate Bilingual - Medical Administrative Office

THE DOOR - A CENTER OF ALTERNATIVES INC•New York, NY

13d•$23 - $25•Onsite

About The Position

The Patient Service Associate is an integral part of the health center team. This crucial position is the first point of contact a young person makes with the health center. The incumbent should possess excellent interpersonal and communication, and organizational skills.

Requirements

Minimum of High School diploma/G.E.D. and 2 years of administrative, operations or clinical support experience required, preferably in a medical setting
Bilingual English / Spanish required or English / French
Ability to establish a good rapport and to provide excellent customer service with young people, staff, vendors, and guests
Tech savvy including EMR experience (preferably eClinicalworks), Microsoft (Outlook, Teams, Excel, Word, PowerPoint) and other software programs
Demonstrated proficiency in written and oral communication, and excellent interpersonal skills
Data entry experience and/or strong typing skills preferred
Strong organizational skills and ability to multitask in a face-paced environment
Ability to work independently

Nice To Haves

Multilingual candidates are strongly encouraged to apply.
Proficiency in French, Spanish, or Arabic preferred.

Responsibilities

Greet and welcome young people, answer the telephone, schedule appointments, and overall, provide young people with excellent patient experience in the health center
Screen young people to determine appointments, medical/counseling needs, or other services
Make phone calls, send emails, text messages, or portal messages to remind patients of upcoming appointments, or to re-schedule clients who have missed or cancelled appointments
Maintain, prepare and copy/fax medical record requests
Utilize ePACES (Medicaid website), determine Medicaid eligibility and identify insurance plans
Register & interview young people, assemble medical records and request pertinent information
Scan and file patient documents in the patient’s medical record in eClinicalWorks
Responsible for the collection and distribution of mail for the health center
Participates in patient-centered medical home care team collaboration, including team huddles.
Performs other related tasks as requested by supervisor