Patient Service and Support Specialist (Bilingual Spanish Preferred) - The Ponce Center - FT Days
About The Position
The Patient Service and Support Specialist assists in the efficient processing and reporting of patient care data for outside regulatory agencies. They also support patient care by providing exceptional customer service at the point of care in their assigned clinic location. Patient-focused duties include greeting patients on clinic floor, assisting patients with immediate scheduling needs, checking the patients out in Epic at the conclusion of their visit and closing out all visits at the end of the day. Data-focused duties include collecting and entering encounter forms, extracting missing data from Epic, performing data quality checks, scanning all completed forms and running reports to ensure accurate data.
Requirements
- HS diploma or GED
- At least 1 year of healthcare related experience.
Nice To Haves
- Two years of college coursework
- Experience in social services, healthcare or customer service.
Responsibilities
- Assists in the efficient processing and reporting of patient care data for outside regulatory agencies.
- Support patient care by providing exceptional customer service at the point of care in their assigned clinic location.
- Greeting patients on clinic floor
- Assisting patients with immediate scheduling needs
- Checking the patients out in Epic at the conclusion of their visit and closing out all visits at the end of the day.
- Collecting and entering encounter forms
- Extracting missing data from Epic
- Performing data quality checks
- Scanning all completed forms
- Running reports to ensure accurate data.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
