Patient Service Agent
About The Position
Looking for a position that makes you smile? We’re seeking a Patient Service Agent to join our growing team. How you’ll make us better: Acquire patient and issue-related information and enter call-tracking databaseRespond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skillsProvide optimal patient experience by effectively resolving issues on a patient's first callCoordinate appointment scheduleTake payments Use multiple computer applications concurrently, maneuvering through their respective functions Work as a consultative partner to your clients, building rapport and providing direction
Requirements
- Skilled in establishing and maintaining good working relationships with customers and coworkers
- Ability to work independently with limited supervision
- Ability to communicate effectively verbally and in writing
- Ability to listen and understand information verbally and in writing
- High school diploma or equivalent required
- Knowledge of using computer systems, which may include software programs, entering data or processing information
- Knowledge of digital applications including web, email, chat, text, etc.
Nice To Haves
- Bilingual preferred, but not required
- Dental field experience a plus, but not required
- Call Center experience a plus, but not required
Responsibilities
- Acquire patient and issue-related information and enter call-tracking database
- Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
- Provide optimal patient experience by effectively resolving issues on a patient's first call
- Coordinate appointment schedule
- Take payments
- Use multiple computer applications concurrently, maneuvering through their respective functions
- Work as a consultative partner to your clients, building rapport and providing direction
Benefits
- Competitive salary
- Medical, dental, vision and life insurance
- Short and long-term disability coverage
- 401(k) plan
- 3 weeks paid time off in your first year + paid holidays
- Discounts on braces and clear aligners for you and your family members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
