Patient Service Admitting, Family Medicine

Salem Clinic P C•Salem, OR

9h•Onsite

About The Position

Salem Clinic is a physician-owned multidisciplinary care clinic seeking a Patient Service Specialist. In this role, you will be the patient's first point of contact, either on the phone or in person, providing empathetic support. The position involves delivering exceptional healthcare services and fostering a supportive atmosphere where both patients and staff feel valued and cared for.

Requirements

Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
Ability to communicate clearly, professionally, and courteously.
Ability to read, understand, and follow oral and written instruction.
Ability to work in a fast paced environment, while keeping close attention to accuracy.
Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff.
Must be able to pass the required spelling and typing test.
Must be able to work flexible hours and shifts and available for weekend rotation and holiday rotation.
Must be detail-oriented and have the ability to prioritize a variety of tasks, multitask.
Must be able to work independently and as a team participant.

Responsibilities

Greet patients and visitors in a prompt, courteous, and helpful manner.
Check in patients, verify and update necessary information in the medical record.
Input pertinent demographics, insurance information, and appointment data into automated appointment system, electronic health record and on patient processing documents as needed.
Determine, inform, and collect appropriate visit fees.
Validate patient visits, document and certify payments, and balance the cash drawers.
Obtain referrals if needed for coordination of insurance benefits.
Refer patients to the Credit or Business Office for clarification of insurance coverage as needed.
Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns as needed.
Observe waiting areas and reassure patients awaiting service for lengthy periods of time.
Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
Distribute and/or assist patient in completion of forms.
Answer telephones promptly and courteously, identifying yourself to callers.
Participate in departmental meetings, problem solving groups, and in-service educational opportunities on an on going basis.