Patient Server (Full Time And Part Time)
About The Position
We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable. Job Summary Summary: Responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick-up, special requests and needs, and in-between meal food delivery.
Requirements
- Ability to lift and/or move up to 100 pounds.
- Computer technical skills to operate hospital systems.
- Excellent verbal and written communication skills.
Nice To Haves
- Prior customer service experience is preferred.
Responsibilities
- Exhibits a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
- Takes patients menu selections prior to each meal.
- Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
- Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
- Assembles trays according to patients' menu selections on tray tickets in a timely and accurate manner.
- Interacts with nursing staff to ensure patients' diet prescriptions are accurate and patients' food needs are met.
- Retrieves trays from patients' rooms.
- Maintains accurate and current information for each patient on assigned unit(s).
- Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
- Communicates any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures.
- Adheres to facility confidentiality and patients' rights policy as outlined in the facility's HIPAA policies and procedures.
- Contributes to patient satisfaction goals by providing quality service.
- Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
- Maintains a clean, sanitary working environment.
- Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
- Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
- Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.
- Utilizes equipment in performing job functions according to department's safety procedures.
- Follows facility and departmental safety policies and procedures to include incident reporting.
- Follows facility and departmental infection control policies and procedures.
- Follows the facility's protocols for Hazardous Materials and Waste Program.
- Adheres to Emergency Preparedness Program and Life Safety Program.
- Participates in drills, as appropriate.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
