PATIENT SERVER LEAD (FULL TIME)
About The Position
We are hiring immediately for a full time PATIENT SERVER LEAD position. Address: Ascension Saint Thomas Rutherford - 1700 Medical Center Parkway, Murfreesboro, TN 37129 Note: online applications accepted only. Schedule: Full time; day shifts, Monday - Friday & rotating weekends. Specific hours may vary depending on operational needs. More details upon interview. If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable. We asked some of our associates why they love working for Touchpoint. Click here to see what they said!Job SummaryTakes and delivers food/drink orders while creating an overall enjoyable dining experience and promoting a clean and safe environment for guests.
Nice To Haves
- Prior experience in healthcare, hospitality, or food service.
- Strong customer service & conflict resolution skills.
- Basic computer proficiency for documentation and reporting.
Responsibilities
- Improve patient perception of meal quality, timeliness, accuracy, and service through consistent engagement, documentation, and accountability.
- Proactively resolve patient concerns at the bedside, ensuring accuracy in diet orders, coordinating quick meal corrections, and following up for satisfaction.
- Document patient feedback daily, track recurring themes, and collaborate with leadership to develop and implement targeted improvement strategies based on Qualtrics data.
- Promote open communication and strengthen trust between Food & Nutrition services, nursing teams, and patients by facilitating improvement plans and driving engagement initiatives to enhance overall patient satisfaction.
- Serves as the point person through which all work related requests are communicated to unit management.
- Trains and acclimates new associates to the company culture, the client's culture and the operations.
- Demonstrates a complete understanding of all menu items and ingredients.
- Promptly addresses and corrects any complaints or issues.
- Assists in the selection and orientation of employees and oversees training of staff in areas of responsibility.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
