VCU Health-posted 2 days ago
Full-time • Entry Level
Richmond, VA
5,001-10,000 employees

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply Daytime hours are flexible Monday - Friday between the hours of 7:45 a.m - 5:00 p.m Are you interested in helping VCU Health take pride in caring for everyone who enters our doors? Do you enjoy a fast-paced environment? Are you interested in being part of a growing team working to enhance the patient experience? If you answered yes to these questions – you might be an excellent fit for one of our Patient Appointment Center (PAC) roles. At the VCU Health Patient Appointment Center, we handle all front-end scheduling and registration processes for all ambulatory patient volumes at VCU Health. This is a phone-based customer service position. Terms and conditions apply. The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries and/or medical consultations for VCUHS. The Schegistrar accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.

  • Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement
  • Provides patients with appropriate information regarding VCUHS policy and procedures, and directs them to appropriate nursing units or ancillary service locations.
  • Strong customer service skills and patients/customer centered focus in positive manner in all situations
  • High School Diploma or Equivalent
  • Minimum of two (2) years previous experience with third party medical insurance, HMO and managed care
  • Previous experience with CPT and ICD-10 coding
  • Work experience using GE/IDX, Cerner
  • Associate Degree in Business Management or closely related field from an accredited program
  • Post high school education in healthcare or medical billing coursework
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