Patient Scheduling Specialist - Hemetology/Oncology

Glens Falls Hospital • Glens Falls, NY

1d • $20 - $28

About The Position

The Impact You Can Make Team Impact Responsible for the scheduling of patient appointments with physicians (new and follow-up); cancer center treatments & procedures; referrals; external tests and procedures from physician written and verbal orders in a timely, accurate and efficient manner while remaining sensitive to the needs of the patients, their families and fellow employees to ensure a smooth and orderly work flow. The Glens Falls Hospital Impact Mission Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting. How You Will Fulfill Your Potential Responsibilities ESSENTIAL FUNCTIONS Schedules multiple appointments and exams including (labs, MD visits, and Medical Imaging procedures) appropriately and accurately via computer scheduling system, phone and/or fax in collaboration with ancillary departments. Identifies proper sequencing of exams and schedules accordingly. Is aware of complex treatment plans to ensure scheduled appointments compliment the plan of care based on diagnosis, treatment regime and required timing of various visits (including lab, MD and treatment appointments). Serves as a patient liaison and coordinator with physicians, clinical staff, Medical and Radiation Oncology, other departments and ancillary hospital personnel to ensure appropriate testing and scheduling occurs. Reviews physician orders and ensures orders have been received for all required exams and procedures; obtains additional written orders from physician when necessary to prevent omission of a required test or procedure. Enters physician time off into schedule and collaborates with physicians to coordinate patient scheduling related to time off. Ensures that daily schedules and reports are available for physician and nursing staff. Collaborates with Physicians on a daily basis in regard to STAT referrals and scheduling issues; reviews and ensures correct scheduling information is obtained. Directly interacts with patients and physicians to communicate scheduling needs and appointments. Receives referrals from external physician offices and determines which physician receives the referral, based on diagnosis, appointment availability and rotation. Answers phones in a professional and timely manner, communicating a positive image of the Cancer Center. Interacts directly with customers, responding to their needs in a positive, polite and respectful manner. Relays correct preparation information for the scheduled exams to patients or doctor’s office staff, ensuring understanding. Contacts patients to reschedule appointments or exams as needed, including missed visits. Appointments are prioritized according to individual patient needs. Facilitates insurance verification and benefits. Secures insurance precertification/authorization from insurance companies and physician’s offices as required, prior to the scheduling of appointments and exams. RO: Generates encounter forms and billing folders; monitors, corrects and resubmits financial account numbers and billing interface posting errors. Identifies scheduling problems and reports them to supervisor. Keeps the supervisor informed of any issues needing resolution. Collaborates with physicians when scheduling conflicts arise to prevent delays. Welcomes, observes and monitors patient waiting or holding areas adjacent to location for timeliness and patient problems. Notify nursing staff if problems or delays arise. OTHER FUNCTIONS Ensures new patient letters and accompanying information are mailed out. Verifies that all information on the letter is correct and makes appropriate changes when necessary. Performs other pertinent duties as required.

Requirements

• High School diploma or equivalent
• Minimum 1 year of experience in a Healthcare Environment including medical scheduling experience required
• Excellent customer service skills
• Excellent command of the English language
• Knowledge of medical terminology
• Excellent computer and phone skills
• Problem solving/trouble shooting techniques
• Excellent written and oral communication skills

Nice To Haves

• Computerized medical scheduling experience strongly preferred
• Knowledge of some anatomy/physiology preferred

Responsibilities

• Schedules multiple appointments and exams including (labs, MD visits, and Medical Imaging procedures) appropriately and accurately via computer scheduling system, phone and/or fax in collaboration with ancillary departments.
• Identifies proper sequencing of exams and schedules accordingly.
• Is aware of complex treatment plans to ensure scheduled appointments compliment the plan of care based on diagnosis, treatment regime and required timing of various visits (including lab, MD and treatment appointments).
• Serves as a patient liaison and coordinator with physicians, clinical staff, Medical and Radiation Oncology, other departments and ancillary hospital personnel to ensure appropriate testing and scheduling occurs.
• Reviews physician orders and ensures orders have been received for all required exams and procedures; obtains additional written orders from physician when necessary to prevent omission of a required test or procedure.
• Enters physician time off into schedule and collaborates with physicians to coordinate patient scheduling related to time off.
• Ensures that daily schedules and reports are available for physician and nursing staff.
• Collaborates with Physicians on a daily basis in regard to STAT referrals and scheduling issues; reviews and ensures correct scheduling information is obtained.
• Directly interacts with patients and physicians to communicate scheduling needs and appointments.
• Receives referrals from external physician offices and determines which physician receives the referral, based on diagnosis, appointment availability and rotation.
• Answers phones in a professional and timely manner, communicating a positive image of the Cancer Center.
• Interacts directly with customers, responding to their needs in a positive, polite and respectful manner.
• Relays correct preparation information for the scheduled exams to patients or doctor’s office staff, ensuring understanding.
• Contacts patients to reschedule appointments or exams as needed, including missed visits.
• Appointments are prioritized according to individual patient needs.
• Facilitates insurance verification and benefits.
• Secures insurance precertification/authorization from insurance companies and physician’s offices as required, prior to the scheduling of appointments and exams.
• RO: Generates encounter forms and billing folders; monitors, corrects and resubmits financial account numbers and billing interface posting errors.
• Identifies scheduling problems and reports them to supervisor.
• Keeps the supervisor informed of any issues needing resolution.
• Collaborates with physicians when scheduling conflicts arise to prevent delays.
• Welcomes, observes and monitors patient waiting or holding areas adjacent to location for timeliness and patient problems.
• Notify nursing staff if problems or delays arise.
• Ensures new patient letters and accompanying information are mailed out.
• Verifies that all information on the letter is correct and makes appropriate changes when necessary.
• Performs other pertinent duties as required.

Benefits

• Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED