Patient Scheduling Representative Nurse Annual Wellness Visits

MaineGeneral Health • Waterville, ME

29d • Hybrid

About The Position

Hybrid Work Opportunity Available! Are you ready to take on an exciting challenge in a brand-new role for our organization? We are seeking a motivated and experienced Patient Scheduling Representative to support our mission of improving patient care by scheduling Nurse Annual Wellness Visits. This unique opportunity offers a chance to grow your skill set, be part of an innovative initiative, and develop professionally while helping us enhance patient wellness across the organization. Job Description: After successfully completing a training period and maintaining performance metrics, this role offers a hybrid work schedule , providing the flexibility to work both remotely and on-site.

Requirements

• Experience: Minimum of 2 years in a Patient Services Representative (PSR) or similar healthcare administrative role preferred.
• Knowledge: Strong familiarity with medical terminology, insurance verification processes, and appointment scheduling systems.
• Skills: Exceptional organizational skills, attention to detail, and the ability to manage a large workload efficiently.
• Communication: Excellent verbal and written communication skills to effectively interact with patients and internal teams.
• Technical Proficiency: Experience with electronic health records (EHR) systems; Soarian experience strongly preferred.
• Teamwork: A proactive, collaborative approach with the ability to work independently while meeting team goals.

Nice To Haves

• Technical Proficiency: Experience with electronic health records (EHR) systems; Soarian experience strongly preferred.

Responsibilities

• Patient Worklist Management: Efficiently manage and prioritize a high-volume worklist of patients due for Nurse Annual Wellness Visits, ensuring all tasks are completed accurately and on schedule.
• Appointment Scheduling: Coordinate and schedule wellness visits with the appropriate practices, ensuring seamless and timely booking to meet patient and organizational needs.
• Eligibility Verification: Confirm patient eligibility for wellness services to guarantee accurate scheduling and compliance with healthcare guidelines.
• Patient Outreach & Communication: Professionally engage with patients over the phone to provide appointment options, confirm scheduling details, and share any necessary pre-appointment instructions.
• Cross-Department Collaboration: Work closely with internal teams to streamline scheduling workflows, resolve issues, and maintain smooth coordination across departments.
• Accurate Documentation: Enter and maintain detailed, up-to-date patient information and appointment data in the electronic health record (EHR) system with precision.
• Focused Administrative Support: Operate in a fully administrative capacity, supporting scheduling and coordination efforts without direct clinical interaction with patients.

Benefits

• Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees