Patient Scheduling Representative (Hospital)
About The Position
The Patient Access Scheduling Representative is responsible for ensuring the efficient flow in the daily operations, customer service on phones, appointment scheduling, pre-registration, collection of payments/co-payments, verifying insurance coverage, reminding patients of appointments, ensures referrals are available and prior authorizations have been completed for appointments, filing all paperwork into patient chart, correctly taking messages and ensuring their timely delivery, communicating with insurance companies to verify authorization for care and medical necessity information.
Requirements
- Minimum of 2 years hospital collection experience preferred.
- Bilingual and/or English Spanish speaking preferred. Ability to work with culturally diverse population.
- Required: High School Diploma or equivalent - Copy of Diploma/GED must be provided upon hire.
Responsibilities
- Collects patient demographic and insurance information then accurately keys this information into the electronic patient record systems.
- Accurately schedules and/or cancels and/or reschedules all patient appointments for medical services.
- Completes patient pre-registration, verifying insurance coverage, referral and medical record information is available in chart at time of appointment, provides verbal patient liability estimate and reminder of scheduled appointments as needed.
- Correctly takes messages either by phone, ensuring all necessary information is gathered and documented following departmental guidelines. Also ensure that the messages are delivered in a timely manner.
- Scans in patient insurance benefit, patient liability estimate, and authorization information into electronic health record daily.
- Provides courteous and professional customer service via phone (within 3 rings), assisting patients and providers as needed.
- Collect Co-pay or Co-insurance to appropriate accounts
- The employee supports the hospital mission, vision, values, policies, and procedures.
- Participates in required education for DNV programs as applicable to position (reference program education curriculum).
- Performs other related duties as assigned.
Benefits
- Employer paid benefits - Medical, Dental, and Vision.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
