Patient Scheduling Coordinator Senior

American Addiction Centers • Winston-Salem, NC

5d • $22 - $33 • Onsite

About The Position

Department: 02030 WFBMG University Group Practice: Winston Salem Country Club Med Plz - Bariatric Program Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: n/a Pay Range $21.85 - $32.80 EDUCATION/EXPERIENCE: High school diploma or GED equivalent with three years' experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions required. Experience handling multiple calls in a stressful environment preferred. Previous experience working in a surgical specialty environment and a strong working knowledge of medical terminology preferred. LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Answers incoming phone lines for specialty care team. Maintains pre-determined abandon rates. 2. Schedules appointments and ancillary studies for patients. Ensures authorizations are obtained for any applicable office visit or study and update computer system with authorization information if needed. Obtains authorization from insurance companies for any special tests requested by the doctor and scheduled within 72 hours of date of service. 3. Orders outside ancillary studies or therapy and obtain authorization if needed. Ensures results are received in the office prior to the appointment date and available in WakeOne. 4. Ensures follow-up appointments are coordinated with ancillary testing or treatment. If applicable, requests test results be sent to the office and ensures results and studies are loaded into the WakeOne System. 5. Facilitates physician-to-physician communication via PAL Line, directs incoming calls, schedules peer-to-peer review etc. 6. Cancels appointments and studies. Refers and reschedules at patient request when needed. 7. Reviews all studies when returned from digitization to ensure all images are downloaded and accessible. 8. Schedules all ambulatory procedures. Pre-certifies patients and obtains authorizations as needed. Coordinates ambulatory and surgical clinical activity between neurosurgery/orthopedic residents and supervising faculty. 9. Receives, reviews, documents and routes all external referrals. Following provider review, completes follow up as directed by the physician. 10. Returns patient calls per APP or physician instructions and communicates follow up directions as needed. Schedules appointments and ancillary studies as needed. 11. Assists in the training of less experienced personnel as instructed. 12. Maintains travel and academic calendars for physicians as designated. Ensures time away for travel, CME or vacation is accurately recorded and communicated in a timely manner to facilitate development of the call schedules. 13. Receives and manages urgent and emergent requests that are critical for patient safety and good clinical outcomes. Routes as appropriate per departmental guidelines. 14. Performs financial duties such as authorizing or obtaining authorization for insurance, assisting patients regarding billing questions, etc. 15. Performs other duties as assigned. SKILLS/QUALIFICATIONS: Ability to maneuver several computer software systems simultaneously to access/document data related to interactions Self-motivated Works independently without direct supervision Ability to maintain a positive attitude when interacting with the public WORK ENVIRONMENT: Medical office PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Requirements

• High school diploma or GED equivalent with three years' experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions required.
• Ability to maneuver several computer software systems simultaneously to access/document data related to interactions
• Self-motivated
• Works independently without direct supervision
• Ability to maintain a positive attitude when interacting with the public

Nice To Haves

• Experience handling multiple calls in a stressful environment preferred.
• Previous experience working in a surgical specialty environment and a strong working knowledge of medical terminology preferred.

Responsibilities

• Answers incoming phone lines for specialty care team. Maintains pre-determined abandon rates.
• Schedules appointments and ancillary studies for patients. Ensures authorizations are obtained for any applicable office visit or study and update computer system with authorization information if needed. Obtains authorization from insurance companies for any special tests requested by the doctor and scheduled within 72 hours of date of service.
• Orders outside ancillary studies or therapy and obtain authorization if needed. Ensures results are received in the office prior to the appointment date and available in WakeOne.
• Ensures follow-up appointments are coordinated with ancillary testing or treatment. If applicable, requests test results be sent to the office and ensures results and studies are loaded into the WakeOne System.
• Facilitates physician-to-physician communication via PAL Line, directs incoming calls, schedules peer-to-peer review etc.
• Cancels appointments and studies. Refers and reschedules at patient request when needed.
• Reviews all studies when returned from digitization to ensure all images are downloaded and accessible.
• Schedules all ambulatory procedures. Pre-certifies patients and obtains authorizations as needed. Coordinates ambulatory and surgical clinical activity between neurosurgery/orthopedic residents and supervising faculty.
• Receives, reviews, documents and routes all external referrals. Following provider review, completes follow up as directed by the physician.
• Returns patient calls per APP or physician instructions and communicates follow up directions as needed. Schedules appointments and ancillary studies as needed.
• Assists in the training of less experienced personnel as instructed.
• Maintains travel and academic calendars for physicians as designated. Ensures time away for travel, CME or vacation is accurately recorded and communicated in a timely manner to facilitate development of the call schedules.
• Receives and manages urgent and emergent requests that are critical for patient safety and good clinical outcomes. Routes as appropriate per departmental guidelines.
• Performs financial duties such as authorizing or obtaining authorization for insurance, assisting patients regarding billing questions, etc.
• Performs other duties as assigned.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED