Patient Scheduler

Flagler Health • New York, NY

3d • $50,000 - $55,000 • Remote

About The Position

Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes. With a unique freemium model and minimal direct competition, we are poised to capture a large share of the +$5T U.S. healthcare industry.
Position Overview
The Patient Scheduler is responsible for managing appointment scheduling activities for partner clinics and provider groups, including new patient consults, follow-up visits, and rescheduled appointments. This role requires speed, accuracy, strong communication, and consistent adherence to clinic workflows, escalation procedures, and privacy requirements.

Requirements

• Prior experience in patient scheduling, healthcare operations, medical front desk, or a similar high-volume coordination role
• Ability to navigate various EHR systems and handle patient information accurately
• Ability to communicate confidently and empathetically with patients over the telephone using clear communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Ability to work independently and maintain consistent performance in a remote setting

Responsibilities

• Manage and track patient scheduling activities for partner clinics and provider groups
• Scheduling patients for consults to discuss advanced treatment options according to practice-specific protocol
• Handle a high volume of inbound and outbound calls, with an expected volume of approximately 500–600 calls per week
• Answering patient questions and providing education related to recommended treatment options that supports the provider's recommended plan of care
• Reviewing treatment plans and provider notes in designated EHR systems and documenting pertinent information for efficient patient tracking and follow-up
• Communicate appointment details, scheduling instructions, and next steps clearly and professionally to patients
• Follow clinic-specific scheduling workflows, provider preferences, and escalation procedures consistently
• Maintain accurate documentation and protect patient information in compliance with HIPAA and all applicable privacy and confidentiality requirements
• Support additional scheduling, administrative, and operational duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed