Patient Scheduler

Advocate Health and Hospitals Corporation • Park Ridge, IL

2d • $21 - $31 • Hybrid

About The Position

Accepts testing orders accurately for computed tomography (CT), ultrasound and diagnostic examinations from appropriate individuals (physician, nurse, etc.). Schedules patient visits using guidelines established within scheduling system. Recognizes exceptional scheduling situations and takes appropriate action. Provides accurate, detailed information regarding test preparations, time of patient arrival, and any other directional information needed by each caller. Takes appropriate action in responding to exceptional questions presented by caller. Sorts and distributes reservations, schedules, route slips, etc., to appropriate departments in a timely manner. Takes appropriate action when delays are imminent. Coordinates cancellations, reschedules, and additions to schedules accurately. Takes appropriate action when changes, reschedules, and/or additions affect the charge entry systems. Monitors availability of time slots for patient scheduling. Alerts supervisor when wait time for individual tests is extensive. Performs general office functions. Responsible for the basic maintenance of equipment and calling appropriate repair people when necessary. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Requirements

• High School Graduate.
• Typically requires 1 year of experience in a hospital or medical office.
• Proficient keyboarding skills.
• Excellent organization and public relations skills.
• Ability to work in a fast paced environment without direct supervision.
• Must be able to sit the majority of the workday and use a computer terminal 80 % of the time.
• Must have functional senses to allow effective communication.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

Responsibilities

• Accepts testing orders accurately for computed tomography (CT), ultrasound and diagnostic examinations from appropriate individuals (physician, nurse, etc.).
• Schedules patient visits using guidelines established within scheduling system.
• Recognizes exceptional scheduling situations and takes appropriate action.
• Provides accurate, detailed information regarding test preparations, time of patient arrival, and any other directional information needed by each caller.
• Takes appropriate action in responding to exceptional questions presented by caller.
• Sorts and distributes reservations, schedules, route slips, etc., to appropriate departments in a timely manner.
• Takes appropriate action when delays are imminent.
• Coordinates cancellations, reschedules, and additions to schedules accurately.
• Takes appropriate action when changes, reschedules, and/or additions affect the charge entry systems.
• Monitors availability of time slots for patient scheduling.
• Alerts supervisor when wait time for individual tests is extensive.
• Performs general office functions.
• Responsible for the basic maintenance of equipment and calling appropriate repair people when necessary.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED