Patient Scheduler - Surgery

Southern Illinois Healthcare•Herrin, IL

25d•$18 - $27

About The Position

Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data. Principal Accountabilities Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

Requirements

High School diploma or equivalent
1 year Technical Experience
Basic medical terminology knowledge
Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)
Typing minimum 40 wpm
Intermittent hand manipulation required
Intermittent lifting and carrying of 20 pounds

Responsibilities

Schedules patients for procedures
Posts case data and maintains case log
Enters patient charges
Provides pre-certification and ABN’s as required
General clerical duties
Assists with all scheduler roles
Assists dept manager as assigned and covers in their absence
Accurately transcribes both internal and external referrals into EPIC
Reviews provider order for necessary components. Contacts referring provider office for new order if incomplete.
Manages work queue for nutrition and diabetes services for multiple locations throughout the system
Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable
Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
Provides basic nutrition and diabetes specific health information
Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling
Facilitates collection of data for CQI & KPI initiatives
Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital
Connects with patients post-discharge from hospital to complete patient experience survey
Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc)
Generates daily reports for inpatient glycemic data
Assists with data collection for annual accreditation reporting
Schedules conference rooms for group session, staff meetings, trainings, etc
Assists with management of staff outlook calendars
General clerical duties as assigned