Patient Scheduler or Certified Medical Assistant - Pain Management

American Addiction Centers•Oshkosh, WI

39d•$20 - $34•Onsite

About The Position

Patient Scheduler or Certified Medical Assistant - Pain Management Department: 02320 AMG Westhaven - Physiatry (Physical Medicine and Rehabilitation) Status: Full time Benefits Eligible: Yes Hours Per Week: 36 Schedule Details/Additional Information: Rotating Schedule Week 1: Monday-Thursday Week 2: Tuesday-Friday Hours 7:15-16:45 Every other Wednesday in FDL Pay Range $20.40 - $33.75 Major Responsibilities: Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care 2)Communicates with other physicians or other ancillary staff to ensure continuity of care. 11. Participates in “mock code” drills. 12. Knows where emergency equipment is located and makes it available to the provider. 13. During the visit measures and records accurately: blood pressure, pulse, temperature, height, weight; records reason for visit as appropriate; documents administration of any medications/immunizations and all procedures and obtains consent if applicable. 14. Documents according to policy and procedure in medical record all patient communications. 15. Takes and active role in achieving AMG Clinical Integration goals by medical record preparation, i.e. assures appropriate flow sheets and charts are available at time of patient visit. Accurate data is obtained and documented. Assists the physician in maintaining registries. 16. Communicates to physician any outstanding data, tests or measures required for Clinical Integration. 4)Accurately maintains the test tracking log and communicates to the physician any delays in obtaining results. The Medical Assistant will assist in the communication of test results by following the appropriate policy and procedure for the site. 5)Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures. 6)Anticipates the need for and completes all documentation necessary to ensure quality care based on policy and procedure, including vital signs, immunizations/medications, history, procedures and messages. 7)Handles patient flow, including the preparing of rooms and patients and other duties as assigned as identified by the Advocate Medical Group physician office standards protocol. 8)Performs various tests/procedures and medication administration independently in accordance with certification and scope of care. 9)Provides patient education and discharge instructions. 10)Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning and in setting up referrals for additional care. 1)Communicates with pharmacies to order medication per site protocol. 3)Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification. Responsible for scheduling all outpatient and inpatient surgeries for assigned providers. Requires knowledge of hospital surgery systems, schedules and patient preparation requirements. 1)Gathers facility related pre-surgery documentation (H&P and other diagnostic testing) and submits to facility where surgery will be occurring. 2)Schedules routine diagnostic (CT, MRI, XRAY, lab, etc.) tests, obtaining insurance pre-authorizations as needed. 3)Arranges post operative follow-up appointment for patient. 4)Discuss with patient and responsible party all relevant pre/post operative care instructions and confirms understanding. Provides written copies of all instructions. 5)Arranges date for surgery with patient or responsible adult. 6)Arrange pre-operative clearance with primary care providers as well as any additional pre-operative testing requested by the provider. 7)Pre-authorizes surgery with insurance companies when required. 8)Makes additions or corrections to providers surgery schedules, as patients are added or cancelled. Ensures final surgery schedule is received by appropriate facility the day prior to surgery. Patient Satisfaction and Service: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. 1)Consistently demonstrates sincere understanding and empathy in interactions with patients. 2)Consistently adheres to Advocate Medical Group (AMG) service standards and MVP. 3)In collaboration with team, meets or exceeds established patient satisfaction targets. 4)Treats patients, families and associates with respect and incorporates cultural differences into interactions/care. 5)Participates in activities to evaluate and improve processes that will contribute to patient, associate and physician satisfaction. 6)Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tag at all times. 7)Completes all required customer service training and complies with scripting initiatives. 8)Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and high satisfaction scores. 9)Promotes same day appointment access and is engaged in achieving visit volume targets 10)Functions as a clinical support for the practice. 11. Attentive and responsive to the needs and concern of patients, staff and physicians and works closely to resolve issues with involved parties. Health Information Management (HIM) and HIPAA standards: A complete and accurate hard copy and/or electronic medical record will be maintained for every individual who is evaluated or treated within the medical group. 1)Adheres to form standardization protocol 2)Maintains confidentiality in all aspects of patient care and communication in person and via the telephone. 3)Makes certain that the medical record and all relevant diagnostic reports are available a the start of the visit. 4)Medical record release of information following HIPAA policy and when involving another identified party. 5)Disposes and shreds papers containing patient identifiable information according to policy. 6)Maintains medical record loose filing by scanning or re-filing of charts. Risk/Safety Compliance 5)Maintains department orderliness and cleanliness. 6)Complies with infection control standards. 7)Reports all non-compliance and incident occurrences and completes appropriate reporting method. 1)Quality liaison who actively participates in medical record audits and indicator development 2)Participates in annual safety training and demonstrates Culture of Safety behaviors/techniques. 3)Complies with established OSHA safety standards and Accrediting Organization regulations. 4)Maintains work area in accordance with the facility site checklist Funding Our Future: 4)Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources. 5)Maintains inventory par levels using standard products, and paying attention to waste. 6)Understands revenue and expense management targets and is engaged in achieving same. 1)Understands order completion and documentation for appropriate charge capture and risk reduction. 2)Works with physician and billing department to accurately code and capture charges. 3)Utilizes organizational resources in a responsible/cost effective manner. Miscellaneous 5)Other duties as assigned. 1)Keeps abreast of current standards of care. 2)Participates in in-services and other professional and growth opportunities. 3)Completes annual competency reviews. 4)Maintains medical assistant certification/registration and membership in professional organizations.

Requirements

Graduate of a medical assistant program or successful completion of the certification/registration exam.
Good communications skills. Experience using a keyboard and computers.
Familiarity with equipment used in ambulatory care.
Current Medical Assistant Certification/Registration required.
Non-certified MAs must obtain certification or registration within one year of hire.
Current CPR certification
Ability to travel locally to multiple sites as needed.
Ability to work in stressful conditions and difficult situations.
Resilient and flexible in a changing environment.
May be exposed to hazardous materials and life threatening diseases.
Ability to cooperate and work with others.
Ability to make sound and timely decisions.
Ability to work rotating shifts any day of the week.
Ability to perform lifting/transfer activities related to patients as needed, ability to stoop/bend.
This requirement supersedes any previous lifting requirement effective 08/01/2014. Ability to lift up to 35 pounds without assistance.
For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.
Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Responsibilities

Provides support in the delivery of quality clinical care
Communicates with other physicians or other ancillary staff to ensure continuity of care.
Participates in “mock code” drills.
Knows where emergency equipment is located and makes it available to the provider.
During the visit measures and records accurately: blood pressure, pulse, temperature, height, weight; records reason for visit as appropriate; documents administration of any medications/immunizations and all procedures and obtains consent if applicable.
Documents according to policy and procedure in medical record all patient communications.
Takes and active role in achieving AMG Clinical Integration goals by medical record preparation, i.e. assures appropriate flow sheets and charts are available at time of patient visit. Accurate data is obtained and documented. Assists the physician in maintaining registries.
Communicates to physician any outstanding data, tests or measures required for Clinical Integration.
Accurately maintains the test tracking log and communicates to the physician any delays in obtaining results. The Medical Assistant will assist in the communication of test results by following the appropriate policy and procedure for the site.
Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures.
Anticipates the need for and completes all documentation necessary to ensure quality care based on policy and procedure, including vital signs, immunizations/medications, history, procedures and messages.
Handles patient flow, including the preparing of rooms and patients and other duties as assigned as identified by the Advocate Medical Group physician office standards protocol.
Performs various tests/procedures and medication administration independently in accordance with certification and scope of care.
Provides patient education and discharge instructions.
Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning and in setting up referrals for additional care.
Communicates with pharmacies to order medication per site protocol.
Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification.
Responsible for scheduling all outpatient and inpatient surgeries for assigned providers. Requires knowledge of hospital surgery systems, schedules and patient preparation requirements.
Gathers facility related pre-surgery documentation (H&P and other diagnostic testing) and submits to facility where surgery will be occurring.
Schedules routine diagnostic (CT, MRI, XRAY, lab, etc.) tests, obtaining insurance pre-authorizations as needed.
Arranges post operative follow-up appointment for patient.
Discuss with patient and responsible party all relevant pre/post operative care instructions and confirms understanding. Provides written copies of all instructions.
Arranges date for surgery with patient or responsible adult.
Arrange pre-operative clearance with primary care providers as well as any additional pre-operative testing requested by the provider.
Pre-authorizes surgery with insurance companies when required.
Makes additions or corrections to providers surgery schedules, as patients are added or cancelled. Ensures final surgery schedule is received by appropriate facility the day prior to surgery.
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Consistently demonstrates sincere understanding and empathy in interactions with patients.
Consistently adheres to Advocate Medical Group (AMG) service standards and MVP.
In collaboration with team, meets or exceeds established patient satisfaction targets.
Treats patients, families and associates with respect and incorporates cultural differences into interactions/care.
Participates in activities to evaluate and improve processes that will contribute to patient, associate and physician satisfaction.
Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tag at all times.
Completes all required customer service training and complies with scripting initiatives.
Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and high satisfaction scores.
Promotes same day appointment access and is engaged in achieving visit volume targets
Functions as a clinical support for the practice.
Attentive and responsive to the needs and concern of patients, staff and physicians and works closely to resolve issues with involved parties.
A complete and accurate hard copy and/or electronic medical record will be maintained for every individual who is evaluated or treated within the medical group.
Adheres to form standardization protocol
Maintains confidentiality in all aspects of patient care and communication in person and via the telephone.
Makes certain that the medical record and all relevant diagnostic reports are available a the start of the visit.
Medical record release of information following HIPAA policy and when involving another identified party.
Disposes and shreds papers containing patient identifiable information according to policy.
Maintains medical record loose filing by scanning or re-filing of charts.
Maintains department orderliness and cleanliness.
Complies with infection control standards.
Reports all non-compliance and incident occurrences and completes appropriate reporting method.
Quality liaison who actively participates in medical record audits and indicator development
Participates in annual safety training and demonstrates Culture of Safety behaviors/techniques.
Complies with established OSHA safety standards and Accrediting Organization regulations.
Maintains work area in accordance with the facility site checklist
Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources.
Maintains inventory par levels using standard products, and paying attention to waste.
Understands revenue and expense management targets and is engaged in achieving same.
Understands order completion and documentation for appropriate charge capture and risk reduction.
Works with physician and billing department to accurately code and capture charges.
Utilizes organizational resources in a responsible/cost effective manner.
Other duties as assigned.
Keeps abreast of current standards of care.
Participates in in-services and other professional and growth opportunities.
Completes annual competency reviews.
Maintains medical assistant certification/registration and membership in professional organizations.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

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