Patient Scheduler II-Las Estancias Urgent Care

Presbyterian Healthcare Services • Albuquerque, NM

280d • $15 - $21 • Remote

About The Position

Now hiring a Patient Scheduler II-Las Estancias Urgent Care. Provides exceptional patient experience for each patient case. Accuracy in scheduling is paramount in performance. Uses advanced visit types in a multi-disciplinary specialty. 100% validation prior authorizations/certifications/referrals are in place PRIOR to procedure. Perform non-clinical pre-surgery patient and family education. Coordinate admission paperwork when applicable. Other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum 12 months experience in a clinical setting.
• Proficiency in prior authorization/certification/referral process.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
• Strong organizational skills.
• Working knowledge of CPT and ICD-10 coding.

Responsibilities

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Round with patients waiting to ensure their comfort and to inform of delays when applicable.
• Performs the patient scheduling process and validates accurate patient demographics.
• Guide informed dialogue with patients and patients representatives regarding in-network coverages.
• Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses.
• Meet 1 on 1 with patient to schedule invasive procedures in or out patient.
• Advise patient and patient families of non-clinical instruction.
• Develop and maintain a positive relationship with OR personnel.
• Follow OR protocols for scheduling such as utilizing assigned block time.
• Schedule all pre-admit appointments and radiology. Track patient compliance by communication with patient on an ongoing basis.
• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test.
• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool.
• Instructs patients on the Release of Information process and ensures a fully completed ROI Form is submitted.
• Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicable.
• Perform confirmation calls when applicable to include directions and instructions as required by the visit type.
• Respond quickly to patients showing distress and follow guidelines set forth by the Clinic Manager.
• Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• Report any concern that may create a safety issue.
• Appointment reminder calls, rescheduling, and evaluate provider schedules to ensure accuracy and efficiency.

Benefits

• Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Employee Wellness rewards program designed to enhance health and well-being.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED