Patient Scheduler I

Tidelands Health-posted about 1 year ago

Full-time

Georgetown, SC

Hospitals

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The Scheduling Associate I at Tidelands Health is responsible for scheduling patient appointments and ensuring that patients are well-informed and prepared for their procedures. This role emphasizes providing courteous and efficient service to both patients and healthcare providers while accurately completing the registration process, including collecting co-payments and demographic information.

Schedule patient appointments according to Tidelands Health protocols.
Ensure patients have all necessary information for their procedures and that the hospital has the required information for billing.
Receive scheduling requests from physician offices and patients, coordinating with department availability.
Maintain open communication with hospital departments regarding schedule changes.
Perform various administrative support duties, including sorting and distributing mail.

High School Diploma or equivalent.
At least 1 year of related customer-facing experience, preferably in healthcare.
Ability to interact successfully with the public and maintain composure in high-stress situations.
Strong interpersonal skills to interact with patients, families, and clinical staff.
High degree of accuracy and attention to detail in performing tasks.
Ability to use initiative and judgment to identify, analyze, and solve problems.

Demonstrated understanding of basic medical terminology.
Experience in call center, patient scheduling, or physician front-office roles.

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