Patient Scheduler 2 (F/T) - Bascom Palmer Eye Institute - Miami

University of Miami•Miami, FL

About The Position

The University of Miami, Bascom Palmer Eye Institute has an exciting opportunity as a full time Patient Scheduler 2. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

Requirements

High School diploma or equivalent
Minimum 2 years of relevant experience
Skill in completing assignments accurately and with attention to detail.
Skill in data entry with minimal errors.
Ability to accurately prepare and maintain records, files, reports and correspondence.
Ability to communicate effectively in both oral and written form.
Ability to work independently and/or in a collaborative environment.
Ability to process and handle confidential information with discretion.

Responsibilities

Schedules all types of complex exams with attention to detail.
Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
Obtains and verifies necessary demographic and insurance information.
Screens and verifies information for ensure accuracy when scheduling exams.
Ability to manage high call volumes to ensure best possible customer service by properly education the patient on exam preparation and answering questions.
Utilizes multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
Coordinates processes and timing as required by the physician and facility for special procedures.
Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Contacts patients in a timely manner to schedule them for Serum Tears and PRGF appointments.
Answers any questions that patients may have about the process and about handling of the drops.
Ensures that each patient has an updated prescription or order prior to scheduling.
Logs into UChart to obtain updated prescription. as necessary.
Facilitates communication with provider if updated prescription is required.
Inputs patient, order, and appointment information in scheduling system accurately and completely.
Collects payment information from patients and provides it to billing coordinator for timely charging.
Submits patient appointments to appropriate mobile phlebotomist company.
Maintains effective communication with laboratory staff to ensure daily schedule, redraws, and special patient needs are handled appropriately.
Handles patient complaints and escalates to management as necessary.
Sends patient pamphlets to community physician practices as needed.