Patient Sales Consultant
About The Position
The Role You’re the first “wow” moment. As a Patient Sales Consultant, you’ll connect with new and returning patients, guide them through their options, and convert interest into booked consultations and treatment plans. This is a high-touch, high-energy sales role for someone who loves people, thrives in a fast-paced environment, and knows how to build trust while driving revenue. You’ll support both surgical and non-surgical services, helping patients feel confident, informed, and excited about their next steps. What You’ll Do Sales + Booking Respond quickly to new leads and inbound calls (speed matters!) Convert inquiries into booked consults and treatment appointments Educate patients on services, pricing ranges, timing, and next steps Follow up consistently and confidently to reduce lost opportunities Help maintain full provider schedules and minimize waitlist gaps Consultations + Treatment Planning Conduct patient consultations to identify goals, concerns, and expectations Create recommendations/treatment plans and communicate realistic outcomes Support photo documentation and track progress when needed Make the experience feel luxurious, clear, and personalized Patient Experience + Coordination Serve as a patient advocate and ensure every interaction feels exceptional Ensure required forms, financial policies, and documentation are completed Communicate with providers and team members to keep care seamless Promote specials, events, and service offerings naturally and professionally What Success Looks Like Consistently high conversion from lead ? consult ? procedure/treatment Strong patient relationships and repeat visits Fast response times, strong follow-up habits, and organized lead tracking Patients feel cared for, confident, and excited to return Consistently high conversion from lead ? consult ? procedure/treatment Strong patient relationships and repeat visits Fast response times, strong follow-up habits, and organized lead tracking Patients feel cared for, confident, and excited to return
Requirements
- 2+ years of sales experience (aesthetics, healthcare, hospitality, or luxury service preferred)
- Comfortable discussing both medspa and plastic surgery services
- Confident communicator — professional, warm, persuasive, and patient-focused
- Organized, fast-moving, and great at multitasking
- Tech-friendly (EMR, scheduling software, basic office tools)
- Passion for aesthetics, wellness, and delivering exceptional experiences
Responsibilities
- Respond quickly to new leads and inbound calls (speed matters!)
- Convert inquiries into booked consults and treatment appointments
- Educate patients on services, pricing ranges, timing, and next steps
- Follow up consistently and confidently to reduce lost opportunities
- Help maintain full provider schedules and minimize waitlist gaps
- Conduct patient consultations to identify goals, concerns, and expectations
- Create recommendations/treatment plans and communicate realistic outcomes
- Support photo documentation and track progress when needed
- Make the experience feel luxurious, clear, and personalized
- Serve as a patient advocate and ensure every interaction feels exceptional
- Ensure required forms, financial policies, and documentation are completed
- Communicate with providers and team members to keep care seamless
- Promote specials, events, and service offerings naturally and professionally
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
