Patient Safety & Quality Consultant - Ambulatory Quality & Safety - Days

VCU Health • Richmond, VA

1d • Hybrid

About The Position

The Patient Safety & Quality Consultant is a thought partner with VCUHS executive, physician, nursing and ancillary leaders in strategic planning and implementation of data-driven initiatives to achieve clinical excellence at the system, clinical service and care site level. The role may serve as a coach, facilitator, or advisor as appropriate for the needs of the organization. The Safety & Quality Consultant II serves as a subject matter expert in established performance improvement techniques and strategies. The role is responsible for accelerating the successful management of change to ensure improvements are spread and a sustainability plan is implemented. The Patient Safety & Quality Consultant manages improvement projects and multi-disciplinary teams through all phases, from inception to implementation and spread. The role provides formal and just-in-time education on safety & quality improvement methodologies to increase organizational improvement capability.

Requirements

• Required Education: Bachelor’s Degree in Nursing, Healthcare Administration, Business Administration, or related clinical or academic field
• Licensure/Certification Required: Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license
• Lean Six Sigma Green Belt or equivalent within 1 year to maintain position
• Minimum of three (3) years of work experience in the healthcare environment which may include hospital or clinic setting with specific experience in the following areas: clinical processes safety & quality improvement processes and tools facilitating and/or leading interdisciplinary groups leadership (formal or informal) in a healthcare organization collecting, organizing, and analyzing data developing and making presentations
• Previous experience using a personal computer and software application to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.), MS Project, Visio
• Cultural Responsiveness Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Nice To Haves

• Preferred Education: Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related field Supplemental course work in quality improvement, such as quality methodologies/tools, data analysis, patient safety, Lean, Six Sigma, quality engineering, and/or project management Course work in statistics Fellowship in Patient Safety
• Licensure/Certification Preferred: Certified Professional in Healthcare Quality (CPHQ) preferred Certified Professional in Patient Safety (CPPS) preferred Certified Project Manager (PMP) preferred Lean Six Sigma Black Belt preferred
• Previous experience with organization-wide performance improvement and/or coordinating projects in an academic medical center with a wide variety of services, including ambulatory care, home care, emergency care, critical care, and inpatient care.
• Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools
• Previous experience using mapping/flowcharting software and working with databases (e.g., Visio, Access)

Responsibilities

• Lead the integration of safety & quality into the fabric of the organization to achieve care targets.
• Advance the organization through collaboration, learning and communication.
• Implement processes for engagement and teamwork
• Create learning opportunities to advance the organization
• Communicate effectively in multiple venues via multiple routes
• Ensure appropriate use of data to drive change and improvement
• Use proven methods to facilitate improvement initiatives
• Utilize performance and process improvement tools
• Implement change management methodology
• Employ project management tactics
• Leverage data analytics to help guide decision-making and inform improvement initiatives
• Design and implement data structure and plans to support initiatives
• Integrate data from multiple sources into initiatives
• Use statistical and data visualization methods
• Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture and improving processes that detect, mitigate, or prevent harm
• Facilitate root cause analyses and FMEAs
• Apply high-reliability principles to improvement initiatives
• Ensure focus remains on process-driven solutions rather than people-driven ones
• Promote psychological safety through transparency of data and information.
• Evaluate and improve healthcare processes and care transitions to advance the safe, equitable, efficient, effective, and timely care of our diverse patient population.
• Integrate population health management strategies into initiatives
• Apply a holistic approach to improvement
• Collaborate to improve care processes and transitions
• Maintain & update knowledge base
• Update professional knowledge applicable to the role by participating in education opportunities such as reading professional publications and networking locally and regionally.
• Complete required continuing education to maintain certification (as applicable).
• Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.
• Performs other duties as assigned and/or participating in special projects in order to support the mission of VCUHS and the HR Business Advisory team.
• Accepting alternate responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees