Patient Safety & Quality Consultant- Patient Safety Program- Hybrid

Virginia Commonwealth University Health System • Richmond, VA

94d • Hybrid

About The Position

The Patient Safety and Quality Consultant (PSQC) plays a central role in advancing patient safety and quality improvement across VCU Health at the system level. This position leads key initiatives such as Quality Assessment and Performance Improvement (QAPI), safety event report review and escalation, Root Cause Analyses around serious safety events, and medical staff quality programs. The PSQC collaborates with multidisciplinary teams to drive performance improvement projects, manage the full lifecycle of safety events, and ensure that findings from investigations lead to meaningful, system-wide changes. In this role, the consultant fosters a culture of safety, transparency, and continuous learning. They utilize data analytics and visualization tools to inform decision-making and track progress toward strategic goals. The PSQC also facilitates proactive risk assessments like Failure Modes and Effects Analyses (FMEAs), supports a just culture, and promotes psychological safety in team communications. Additionally, they work to improve care transitions and healthcare processes, integrating population health strategies to ensure care is safe, equitable, and efficient. The PSQC serves as a consultant and liaison to Medical Center team members, supporting teams with compliance with regulatory standards and meeting key performance indicators. Ongoing professional development and certification maintenance are essential aspects of the role, ensuring the consultant remains current with best practices in patient safety and quality improvement.

Requirements

• Bachelor's Degree in Nursing, Healthcare Administration, Business Administration, or related clinical or academic field.
• Minimum of three (3) years of work experience in the healthcare environment.
• Experience in clinical processes, safety & quality improvement processes and tools, and facilitating interdisciplinary groups.
• Current license in the Commonwealth of Virginia if candidate holds a professional license.
• Previous experience using a personal computer and software applications including Microsoft Office.

Nice To Haves

• Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related field.
• Certified Professional in Healthcare Quality (CPHQ) preferred.
• Certified Professional in Patient Safety (CPPS) preferred.
• Certified Project Manager (PMP) preferred.
• Lean Six Sigma Black Belt preferred.

Responsibilities

• Lead the integration of safety & quality into the fabric of the organization to achieve care targets.
• Implement processes for engagement and teamwork.
• Create learning opportunities to advance the organization.
• Communicate effectively in multiple venues via multiple routes.
• Ensure appropriate use of data to drive change and improvement.
• Utilize performance and process improvement tools.
• Implement change management methodology.
• Employ project management tactics.
• Design and implement data structure and plans to support initiatives.
• Integrate data from multiple sources into initiatives.
• Use statistical and data visualization methods.
• Facilitate root cause analyses and FMEAs.
• Apply high-reliability principles to improvement initiatives.
• Ensure focus remains on process-driven solutions rather than people-driven ones.
• Promote psychological safety through transparency of data and information.
• Integrate population health management strategies into initiatives.
• Apply a holistic approach to improvement.
• Collaborate to improve care processes and transitions.
• Update professional knowledge applicable to the role by participating in education opportunities.
• Complete required continuing education to maintain certification.
• Ensure responsibility and visible commitment of diversity equity and inclusion strategy.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• tuition_reimbursement
• professional_development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees