Patient Safety Operations Lead

University of Maryland Medical System • Baltimore, MD

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About The Position

This role plays a critical part in coordinating and advancing patient safety initiatives that support the University of Maryland Medical Center’s organizational and local strategic priorities, with a steadfast commitment to achieving zero harm. The position maintains the operational infrastructure within patient safety, ensuring timely execution of deliverables, effective cross-departmental collaboration, proactive risk identification, and full compliance with regulatory requirements—all to drive measurable improvements in patient safety and quality outcomes.

Requirements

• Bachelor’s Degree from an accredited college or university in a healthcare related field. Bachelor’s degrees from other related fields such as Health Informatics, Computer Science, Clinical or Allied Health Sciences, Regulatory Science, Data Analytics, Operational Management may also be considered.
• A minimum of three years of progressively responsible work experience in health care administration, or another health care related position.
• Proficiency in database management, statistical analysis, and spreadsheet software
• Demonstrated highly effective verbal and written communication skills.
• Demonstrated ability to collaborate with multiple members of the health care and administrative leadership team.
• Precision in reviewing patient safety event files for accuracy and regulatory compliance
• Strong capability to manage timelines, workflows, and cross-functional dependencies to ensure accurate and timely deliverables.

Nice To Haves

• Experience working in a patient safety, quality improvement, risk management, or regulatory compliance role within an acute‑care hospital or health system.
• Direct experience with state and federal regulatory reporting, including familiarity with agencies such as the Maryland Office of Health Care Quality (OHCQ), CMS, and The Joint Commission.
• CPPS – Certified Professional in Patient Safety or CPHQ – Certified Professional in Healthcare Quality
• Lean Six Sigma Yellow Belt or higher

Responsibilities

• Collects, validates, and analyzes patient safety event data—including reportable and non-reportable adverse events—to identify trends, risks, and opportunities for system improvement.
• Prepares, submits, and tracks regulatory reporting to agencies such as the Maryland Office of Health Care Quality, Centers for Medicare and Medicaid (CMS) and The Joint Commission, ensuring all submissions are accurate, complete, and submitted within required timelines.
• Maintains and enhances key patient safety databases used to track adverse events, near misses, and contributing factors to support real-time monitoring and longitudinal analysis.
• Develops and disseminates standardized and custom reports that inform leadership decision-making, support compliance needs, and advance a culture of safety.
• Monitors evolving state and national regulatory requirements related to patient safety and incorporates updates into organizational processes and reporting workflows.
• Collaborates closely with the Senior Director of Patient Safety to align stakeholders, facilitate issue review, promote transparency, and drive consensus on recommended improvement actions.
• Coordinates, monitors, and drives closure of action plans related to safety events and process improvements, ensuring accountability, follow-through, and documented loop closure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level