Patient Retention Customer Service Representative
About The Position
CHC Solutions, Inc. is currently seeking an experienced Patient Retention Customer Service Specialist to join our team in our Pittsburgh, PA (Robinson Township) office. Who we are: CHC Solutions, Inc. is a family of companies providing comprehensive medical equipment and supplies and patient-focused service. Our goal is to improve the patient experience and support individuals across the continuum of care. Family brands include Continuum, Burmans Medical Supplies, bioCARE and HealthSource. CHC Solutions provides options for wound care, urology and enteral/nutritional supplies as well as incontinence, orthopedics and ostomy products. In the Patient Retention Customer Service Specialist role, you will do the following:
Requirements
- Experience in a health care environment
- Excellent typing skills and computer literacy skills
- Excellent verbal and written communication
- Proven time management, organizational skills, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
- Ability to work in a fast-paced environment
- Ability to work independently, while being a productive member of the team
Responsibilities
- Processes scheduled and any recurring business orders for urological and ostomy product lines associated with CHC
- Answers inbound phone calls from patients, referrals and customers
- Communicates with customers via all avenues (live chat, phone, fax, email, etc.)
- Assists the Authorization Team in regard to obtaining authorizations for patients
- Verifies insurance eligibility – documenting insurance eligibility information in the patient’s account.
- Assures that necessary clinical documentation including physician medical records justifies the medical need for the product being provided.
- Communicates with patients and referrals throughout the order process to ensure that they understand processing timelines, order delays, and financial responsibility.
- Notes ALL correspondence with the patient/family, doctor’s office or insurance company in the patient’s account utilizing the appropriate standard note format.
- Complies with all applicable CHC Solutions policies, procedures and protocols.
- Complies with all current government regulations and professional standards respecting patient care.
- Maintains a positive, empathetic and professional attitude toward customers at all times.
- Acknowledges and resolves customer complaints in a timely and professional manner.
- Provides product education as requested by the patient.
- Participates in educational training on an ongoing basis to maintain knowledge and competency in the products dispensed by the company.
- Reports any Incidents or Complaints to the immediate supervisor and completes the appropriate paperwork to document the occurrence.
- Performs any other duties as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
