Patient Resource Specialist
About The Position
As a Patient Resource Specialist, you are often the first face of Pawnee for new clients-and the steady support they rely on throughout their care. In this unique hybrid role, you will walk alongside individuals navigating mental health treatment, helping them connect to essential services both within Pawnee and throughout the community. From guiding clients through their intake to advocating for financial or social benefits, you serve as both a care coordinator and a resource navigator. This role plays a vital part in breaking down barriers to treatment, ensuring clients receive the care, support, and follow-up they need to succeed.
Requirements
- Requires a Bachelor's degree in a human services field or equivalent work experience, or a combination of work experience in the human services field and education with one year of experience substituting for one year of education.
- Requires an extensive knowledge of SSI/SSDI and other public entitlement programs.
- Basic personal computer skills which enable the entry, retrieval and use of electronic data required; Strong oral and written communication skills using the English language required.
- A valid driver's license and automobile liability insurance maintained in accordance with Pawnee policy and procedure is required.
- All employees will be required to submit to and pass a background check and drug screening.
Nice To Haves
- Experience with and knowledge of the needs and challenges of clients who experience mental illness and/or chemical dependency preferred.
- Experience with Microsoft Office software preferred.
Responsibilities
- Guide clients through the intake process by completing vitals, screenings, and connecting them to appropriate medical or community resources
- Serve as an ongoing care coordinator by supporting clients throughout treatment, performing follow-up calls, and helping them stay connected to services
- Assist clients in navigating and applying for benefits such as Medicaid, Medicare, SSI/SSDI (including SOAR), and other financial supports
- Collaborate with internal teams, government agencies, and community partners to advocate for client needs, resolve barriers, and coordinate care transitions
- Maintain accurate documentation, meet care coordination expectations, and travel as needed across our 10-county service area
Benefits
- Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna - prices for single coverage between $50-100/month.
- Dental Insurance: 100% FREE for employees.
- Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits - a lifetime pension program.
- Other insurances: Life insurance coverage up to 150% of your annual income and long-term disability insurance at NO COST.
- Paid Holidays: Enjoy 8 paid holidays throughout the year.
- Generous PTO: Start earning 8 hours of PTO per month (12 days/year), jumping to 18 days/year on your first anniversary.
- Paid Medical Leave: Receive a 40-hour bank of paid medical leave IMMEDIATELY upon hire.
- Employee Assistance Program (EAP): Access support resources for your personal and professional life.
- Supplemental benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Social Assistance
Number of Employees
51-100 employees
