Patient Resource Specialist (Contract) - Portland or SSF

Genentech • Portland, OR

286d • $30

About The Position

The Patient Resource Specialist acts as Genentech's centralized, primary point of contact for anyone seeking information or assistance across the entire Roche portfolio, resolving individual concerns and facilitating connections to additional support. This role is an Individual Contributor position that reports to an Access Solutions Senior Supervisor. The position is available in Portland or South San Francisco, with a remote option considered. The start date for this role is April 14th, 2025.

Requirements

• Bachelor's degree is preferred.
• A minimum of 3 years reimbursement experience is preferred.
• A minimum of 1.5 years in Genentech Access Solutions & Patient Services experience required.
• Prior experience working with Salesforce (including Dashboards/Reports), TalkDesk, and Visual Table is required.

Responsibilities

• Provide direct contact for public inquiries via multiple Genentech communication channels, including phone, email, web chat, and internal company transfers.
• Analyze the most effective next steps in resolving inquiries using independent judgment, critical thinking, and extensive knowledge of service offerings.
• Access multiple systems and databases while tracking and documenting all interactions.
• Educate patients and their supporters on reimbursement options and ancillary assistance, making referrals to internal and external resources where appropriate.
• Provide educational resources to patients and providers, support patient marketing programs, facilitate referrals to local professionals, and manage shipments via Genentech Online Fulfillment (GOLF).
• Establish relationships with internal stakeholders and Ecosystem field partners, manage Patient Speaker Programs, and support Customer Engagement.
• Provide technical support for My Patient Solutions and handle international access requests, collaborating with global partners.

Benefits

• The expected salary range for this position based on the primary location of Portland is $30 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree