Patient Resource Navigator, Mid-West

CSL • King of Prussia, PA

7d

About The Position

Region; Mid West (ND,SD,NB,KS,MN,IA,MO,MI,IL,WI,IN,OH,KY) The Patient Resource Navigator will provide the Hemophilia B community with comprehensive, personalized support and education on gene therapy throughout the patient’s journey. This individual will serve as a high-value source of information about gene therapy and will offer support and guidance to potential candidates for gene-therapy. The Patient Resource Navigator will educate patients, HCPs, and members of the bleeding disorders community regarding gene therapy as be part of a coordinated, field-based, regionally aligned team designed to represent CSL Behring to patients.

Requirements

• Bachelor degree in business/marketing or science discipline
• Minimum 5-7 years of experience of working in a hemophilia treatment center, patient-related organization or health care system
• Background in social work, public health, nursing, etc.
• Experience with patient advocate-type responsibilities
• Proficiency with Microsoft Office; SAP experience preferred

Nice To Haves

• Experience with the Bleeding Disorders Community strongly preferred

Responsibilities

• Educate patients on required steps that need to be taken prior to receiving treatment and provide information about CSL Behring patient support offerings
• Liaison between and hemophilia treatment centers, with CSL patient support case managers, , other CSL functions in order to ensure comprehensive patient support throughout treatment journey
• Serve as a familiar point of contact for patients throughout their gene therapy journey
• Respond to patient inquiries in order to promote transparency and foster understanding of the science of gene therapy
• Provide in-depth education to patients who are interested in learning more about gene therapy
• Educate patients/caregivers on CSL hemophilia products and services to promote a well-balanced understanding of treatment options and available support services through telephone communication, live/virtual patient and family meetings, and patient education programs
• Be a subject matter expert on all of the programs and services that CSL Behring provides to patients within the bleeding disorders community
• Help to foster a positive relationship between CSL Behring and key stakeholders.
• Report key insights and feedback from patient community
• Meet key performance indicators that are critical to delivering on the role’s educational function
• Abide by all SOPs and guidance related to ethical interactions with consumers and healthcare providers

Benefits

• For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
• At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
• To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging
• CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
• CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.
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What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level