Patient Resource Manager-Acute Care Support Resources

Nebraska Medicine•Omaha, NE

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Patient Resource Manager-Acute Care Support Resources Direct, plan, and coordinate the functions of the decentralized patient resource team, to include patient attendants and patient resources assistants of designated care areas on a 24-hour basis. Serves as a catalyst to encourage professional career growth and development within Nebraska Medicine Achieve department and organizational goals and ensure optimal support for the designated staff within approved operating budget. Responsible for the hiring, firing, counseling, and evaluation of staff. Initiate and maintain effective communication to promote positive department relations. Provide a wide variety of support services to assist in the coordination of department activities. Drives health care support service delivery in new and innovative ways. Seeks a new way of care delivery and care transition through innovation and enhancement practices. Achieve department and organizational goals and ensure optimal outcomes for designed patient populations within approved operating budget. Promotes new strategies for efficiency and serves as an ambassador for new process management. Initiates and maintains effective communication to promote positive department relations for the organization. Manage operations through the development, monitoring and achievement of goals and tactics that support consistent high quality services and drive operations in alignment with strategic plans. Develop, monitor and manage the budget process. Effectively utilize organizational information systems and data related to operational management. Create and support a culture that maximizes the acceptance of change. Note: This position will not be required to complete an assessment at time of application. Top Qualified candidates that move forward in the process may be asked to complete an assessment at a later time. Cover Letter and Resume REQUIRED Why Nebraska Medicine: Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing. Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care Forbes Magazine recognizes us in their list of Americas top employer in Nebraska. Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for. Use this tool to search for jobs with Nebraska Medicine. Opportunities include full-time, part-time and casual positions in patient care, nursing, nursing support, allied health, diagnostics, administration, customer service, facilities, IT and more. If you are seeking Physician Opportunities, please visit NebraskaMed.com/Careers/Physician-opportunities For opportunities in Food and Environmental Services, please visit NebraskaMed.com/Careers/Food-environmental-services The option to create an automated alert of new job postings is available to candidates. You must create/sign in to our external career site by clicking “Sign In” in the top right corner of the page. If you have not created a sign in yet, please follow the directions on the page. A confirmation email will be sent that you must confirm before any job alerts will be sent. Job alerts are sent daily when a new job requisition is posted that meets your job alert criteria.

Requirements

Minimum of four years clinical and/or healthcare operations experience required.
Minimum of two years of experience to include the following: oversee the work of a group of people, hire, fire, assign work, orient, train, evaluate, discipline, coach/mentor and/or negotiate and interpret conflicts and influence outcomes on matters of significance OR four years of experience to include the majority of the following: serve as a technical expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues and provide input on performance appraisals and/or disciplinary actions required
Bachelor's degree or equivalent combination of education/experience combined (One year of experience equals one year of education) required.
Flexibility and dedication to team environment required.
Ability to lead and develop teams required.
Effective written and verbal communication skills required.
Ability to anticipate and respond effectively to changes in direction and priorities required.
Well-ordered approach to problem solving required.
Proficiency with telecommunication equipment, information systems, office equipment/supplies, and audio-visual

Nice To Haves

Experience in a healthcare center environment preferred.

Responsibilities

Direct, plan, and coordinate the functions of the decentralized patient resource team, to include patient attendants and patient resources assistants of designated care areas on a 24-hour basis.
Serves as a catalyst to encourage professional career growth and development within Nebraska Medicine
Achieve department and organizational goals and ensure optimal support for the designated staff within approved operating budget.
Responsible for the hiring, firing, counseling, and evaluation of staff.
Initiate and maintain effective communication to promote positive department relations.
Provide a wide variety of support services to assist in the coordination of department activities.
Drives health care support service delivery in new and innovative ways.
Seeks a new way of care delivery and care transition through innovation and enhancement practices.
Achieve department and organizational goals and ensure optimal outcomes for designed patient populations within approved operating budget.
Promotes new strategies for efficiency and serves as an ambassador for new process management.
Initiates and maintains effective communication to promote positive department relations for the organization.
Manage operations through the development, monitoring and achievement of goals and tactics that support consistent high quality services and drive operations in alignment with strategic plans.
Develop, monitor and manage the budget process.
Effectively utilize organizational information systems and data related to operational management.
Create and support a culture that maximizes the acceptance of change.