Patient Resource Coordinator - Full Time

Nebraska Methodist Hospital•Fremont, NE

21h•Onsite

About The Position

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in. Job Summary: Location: Methodist Fremont Health Address: 450 E 23rs St. - Fremont, NE Work Schedule: Full time hours Coordinates patient care in the Emergency Department by supporting providers and the interdisciplinary team to improve clinical outcomes and patient experience. Leads discharge planning for complex and at-risk patients, addresses significant psychosocial needs, and helps connect patients to social programs and resources. Considers social determinants of health, provides advocacy and support, and bridges patients with healthcare and community resources to reduce barriers and promote individual and community well-being.

Requirements

Education: Bachelor’s degree in healthcare or human services related field.
Experience: Previous experience in healthcare or human services related field.
License/Certification: Current American Heart Association or American Red Cross Basic Life Support (BLS) required within 3 months of hire.
Skills/Knowledge and Abilities: Ability to work with a diverse range of individuals and teams Strong negotiation, persuasion and problem-solving skills Strong organizational and time management skills, including ability to multitask and prioritize tasks Excellent communication and interpersonal skills Ability to build, foster and maintain strong relationships with patients, families, interdisciplinary teams, and community agencies Knowledge and understanding of post-acute services, community benefit organizations, APS/CPS processes, and payer/coverage limitations Knowledge of social work or care management principles, including social determinants of health Skill in evaluating support systems, financial limitations, and community resource utilization Ability to navigate Medicare/Medicaid guidelines and explain benefits to patients and families Ability to support team readiness for change and promote flexible thinking Ability to represent the organization in community events or coalitions Proficiency with Electronic Medical Record (EMR) and Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

Nice To Haves

License in healthcare or human services related field preferred: Certified Social Worker (CSW) or Licensed Mental Health Practitioner (LMHP) or Certified Case Manager (CCM) through Commission for Case Manager Certification

Responsibilities

Communicate benefits and limitations of available discharge services (private and community based) and placement options available to patients, family and care team.
Address social determinants of health by connecting patient with community benefit organizations, referring to internal resources.
Educate and influence patients to seek/accept available resources by building trusting relationships.
Communicate and arrange services for patients with limited financial resources.
Coordinate/communicate all preliminary and final discharge arrangements including patient transportation.
Collaborate referral to pharmacy for options on medication cost/frequency to assist in discharge planning.
Provide referral as appropriate to Adult Protective Services (APS), Child Protective Services (CPS).
Provide Medicare/Medicaid information to patient/family.
Facilitate referrals to post-acute agencies as directed by patient preference, insurance/coverage limitations and agency abilities.
Assist patient and/or family with advance directives and living wills.
Conduct assessments to include identification of prehospital level of functioning and current patient/family utilization of community resources.
Assess psychosocial needs, impact of illness or injury on social support system, level of functioning and financial situation/resources.
Develop team cultural competency by educating on cultural norms/beliefs of community members.
Support a culture that maximizes the acceptance of change.
Establish trust and rapport with patients in culturally and linguistically appropriate ways.
Promote positive relations when interacting with community partners, visitors, customers and co-workers.
Build strong relationships with commonly referred community benefit organizations.
Act as a trusted member of the community (i.e. participate in community events, community coalitions or health fairs).
Other duties as assigned.