Patient Representatives

Austin Regional Clinic • Austin, TX

418d • $37,502 - $59,925 • Onsite

About The Position

The Patient Representative serves as the initial point of contact in a clinic setting, responsible for performing check-in/check-out functions and booking patient appointments. This role emphasizes compliance, confidentiality, and the promotion of the organization's mission and philosophy.

Requirements

• High school diploma or GED required.
• Experience using a PC in a Windows environment required.
• Knowledge of medical insurance preferred.
• Experience working in a medical setting preferred.
• Excellent customer service skills required.
• Excellent computer, 10-key, and keyboarding skills required.
• Excellent interpersonal and problem-solving skills required.
• Ability to work in a team environment required.
• Ability to manage competing priorities required.
• Excellent verbal and written communication skills required.

Nice To Haves

• Familiarity with Windows operating system.
• Ability to engage others and adapt responses to meet their needs.

Responsibilities

• Books appointments utilizing computer system and confirms demographic information.
• Greets patients and checks them in on the computer system.
• Verifies insurance eligibility using online resources.
• Ensures appropriate paperwork is complete and scans insurance cards as needed.
• Collects payments from patients and balances the drawer for end-of-day deposits.
• Prints face sheets, receipts, and other necessary documents.
• Notifies appropriate personnel of emergencies and patient arrivals.
• Confirms patient appointments in advance and runs reschedule reports.
• Verifies Worker's Compensation claims and ensures paperwork is complete.
• Assists patients with setting up payment plans and issues receipts for payments.
• Books follow-up appointments and adheres to company policies including OSHA and HIPAA compliance.
• Maintains regular and dependable attendance and follows core competencies set by the company.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 11-50 employees