Patient Representative (Pediatric Eye Clinic)

University of Minnesota Physicians•Minneapolis, MN

1d•$20 - $28•Onsite

About The Position

The Patient Representative promotes UMPhysicians’ philosophy of patient centered care to meet the needs of all visitors and guests by maintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. The individual in this role must have exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities. The Lions Children's Eye Clinic is the leading clinic in the upper Midwest for children’s eye care. With four dedicated pediatric ophthalmologists, we help children as young as a few days old up through kids in their late teens improve their sight and eye function. Our patients benefit from the knowledge, compassion, and innovation that our care providers bring to their work in the clinic. Our all-inclusive approach ensures our present and future patients receive the best outcome possible.

Requirements

Successful completion of Patient Representative training program and OJT within 5 weeks of hire.
Knowledge of online scheduling and experience with EMR systems (pediatric clinical experience, preferred)
Keyboarding skills of 35 wpm.
Proven experience in customer service

Nice To Haves

pediatric clinical experience

Responsibilities

Assists with phones and schedules future appointments and/or procedures.
Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in
Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting
Arranges accommodation and/or interpreter services as need needed for the patient visits
Resolves non-clinical patient customer service issues
Assists with coordinating provider schedules and appointments
Maximize efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience
Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested