Patient Representative

Methodist Health System • Dallas, TX

9d

About The Position

JOB TITLE: PATIENT REPRESENTATIVE DEPARTMENT: PATIENT CARE FACILITY SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER SUPERVISION EXERCISED: NONE JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF.

Requirements

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• High school education or equivalent
• Strong communication skills with consistent incorporation of judgement and discretion.
• Previous typing or data entry at 40 wpm experience .
• Frequent mobility and/or sitting required for extended periods of time.
• Some bending and stooping required.
• Requires occasional lifting up to 50 pounds of boxes of paper.
• Requires manual dexterity to operate office technology.
• Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals.
• Requires hearing within normal range for telephone use.

Nice To Haves

• Working knowledge of medical terminology and coding preferred .
• Previous two years in a front office using medical management software preferred .

Responsibilities

• Maintains strictest confidentiality .
• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems .
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determine and input daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Must be able to support the clinic efficiency and cohesion.

Benefits

• medical, dental, and vision insurance
• a matched retirement plan
• an employee wellness program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees