Patient Representative

Methodist Health System•Dallas, TX

14d

About The Position

JOB TITLE: PATIENT REPRESENTATIVE DEPARTMENT: PATIENT CARE FACILITY SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER SUPERVISION EXERCISED: NONE JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF. DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.) 1. Maintains strictest confidentiality . 2. Greets patients in a prompt, courteous and helpful manner. 3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system. 4. Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information. 5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems . 6. Maintains work area and reception area in neat and orderly manner. 7. Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving. 8. Attends educational and staff meetings as scheduled. 9. Determine and input daily balance of charges and receipts as assigned by the Office Manager. Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion.

Requirements

Knowledge of front office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge in operation of medical office technology systems.
Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instruction.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
High school education or equivalent
Strong communication skills with consistent incorporation of judgement and discretion.
Previous typing or data entry at 40 wpm experience

Nice To Haves

Working knowledge of medical terminology and coding preferred
Previous two years in a front office using medical management software preferred

Responsibilities

Maintains strictest confidentiality
Greets patients in a prompt, courteous and helpful manner.
Checks-in patients, verifies and updates demographic and insurance information to the medical record.
Assists patients with ambulatory difficulties.
Follows office scheduling policies.
Collects payments and enters charges into computer system.
Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
Proficiency with medical office technology systems
Maintains work area and reception area in neat and orderly manner.
Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
Attends educational and staff meetings as scheduled.
Determine and input daily balance of charges and receipts as assigned by the Office Manager.
Follows established policies and procedures; adheres to OSHA Regulations.
Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
Must be able to support the clinic efficiency and cohesion.