Patient Representative (Northwest, AR)

University of Arkansas for Medical Sciences • Bentonville, AR

10d

About The Position

We are looking for a proactive, detail-oriented individual to join our Ortho Clinical Administration team as a Patient Representative. The Patient Representative at UAMS Ortho Clinic plays a vital role in patient scheduling, financial counseling, and revenue cycle management, operating under general supervision. Key responsibilities include advising patients on their financial obligations, connecting them with sponsoring agencies, and ensuring adherence to financial policies. The role also involves managing high-risk pre-certifications, developing strategies to prevent denials, and generating reports to maintain financial accuracy. Additionally, the Patient Representative ensures precise record-keeping, collaborates with insurance providers, and handles billing inquiries. This position contributes to improving the clinic's operational efficiency and enhances patient satisfaction. If you are experienced in financial counseling and revenue cycle management, we encourage you to apply and help us deliver exceptional care to our patients. This posting will be used to fill multiple vacancies that will support UAMS Ortho Clinic locations in Northwest Arkansas, including Fayetteville and Bentonville.

Requirements

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills
• Telephone etiquette skills
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Understanding of financial counseling and revenue cycle management.
• Ability to manage high-risk pre-certifications and develop denial avoidance strategies.
• Proficiency in producing and analyzing financial reports to ensure accuracy.
• Detail-oriented and patient-focused, with experience in financial counseling and revenue cycle functions.

Nice To Haves

• Bachelor's degree in Business, Healthcare, or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, medical office registration, billing, or scheduling

Responsibilities

• Advising patients on their financial obligations
• Connecting patients with sponsoring agencies
• Ensuring adherence to financial policies
• Managing high-risk pre-certifications
• Developing strategies to prevent denials
• Generating reports to maintain financial accuracy
• Ensuring precise record-keeping
• Collaborating with insurance providers
• Handling billing inquiries

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED