Patient Representative- Reserved Staffing- Part Time

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA • Charlotte, NC

6d • Onsite

About The Position

The Patient Representative (Front Desk) provides exceptional customer services to CEENTA patients through effective telephonic, virtual, and in-person communication at scheduling, check-in, and check-out.

Requirements

• Proficient in EMR system
• Proficient with Document Management System
• Proficient in Microsoft Office suite
• Ability to communicate professionally (verbally and written)
• Ability to handle sensitive and confidential information
• Ability to present a pleasant, professional demeanor and image
• Mathematical aptitude
• Typing aptitude
• High school diploma or equivalent required.
• Active & Current Driver’s license
• Clean driving record
• Consistent and Reliable Transportation
• Polite and professional disposition

Nice To Haves

• Customer or patient-facing experience, preferably in a medical office setting strongly preferred.

Responsibilities

• Greet patients arriving for their appointments.
• Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner.
• Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system
• Schedule, reschedule and cancel patient appointments in the EHR system
• Operate a multi-line telephone system; respond to voicemails in a timely manner
• Complete patient check-in & check-out processes
• Assist patients with Kiosk usage and monitor Department Appointments Report for errors
• Collect patient balances, copays and coinsurances
• Educate patients on demand statements and payment plans
• Maintain applicable workqueues in the EHR system
• Index documents from document management system into the EHR system
• Maintain appearance of lobby and patient common areas
• Demonstrate compliance with CEENTA’s policies and procedures, including work rules and emergency action plans
• Maintain excellent customer service with patients, families and other team members as well as demonstrate a willingness and ability to work collaboratively with others for concise and timely flow of information
• Ability to meet the physical and mental demands of the position
• The ability to work on-site
• Predictable, reliable, and prompt attendance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees