Patient Representative - 1202 CCI - Full-Time

Wilmington Health PLLC•Wilmington, NC

10d

About The Position

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi- specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: To provide front office support in clinical areas.

Requirements

High School Diploma or GED Equivalent

Nice To Haves

Experience in Medical Office Administration
BLS/CPR Certified

Responsibilities

Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner
Maintains effective communication and interacts appropriately and professionally with all members of health care team
Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities)
Answers incoming calls and takes necessary action
Maintains provider schedules as directed by manager
Maintains physician on-call schedule for department
Keeps logs as required by Manager
Attends department and other meetings as required by Manager (including training and re- education)
Maintains inventory of office supplies and orders as needed
Opens and sorts mail
Directs patients to contact Central Business Office for additional billing inquiries
Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment