Patient Representative

Department of Veterans Affairs • Miami, FL

28d

About The Position

This position serves as a Patient Advocate within a VA Medical Facility. On behalf of the VA Medical Facility Director, this position covers a variety of difficult and/or complex patient concerns, issues, and contacts for the Facility with the goal of providing resolution.

Responsibilities

• Assist SLAs and front-line staff in resolving issues that occur at the point of service, while also addressing more complex complaints that were not able to be resolved at the point of service.
• Manages the facility VCCR process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements. All inquiries (compliments or complaints) no matter how a facility receives them (e.g., in person, email, voicemail, congressional, mail, survey, MyHealtheVet, etc.) must be documented in the Patient Advocate Tracking System (PATS), routed to the point of service, resolved, coded and closed.
• Communicates trends to facility leadership to help drive system improvements.
• Communicate patients' concerns, opinions, and needs to appropriate staff and management.

What This Job Offers

• Job Type: Full-time
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees