Patient Representative

St. Jude Children's Research Hospital • Memphis, TN

11d • $22 - $39

About The Position

The Clinical Operations team at St. Jude Children's Research Hospital is excited to announce an opening for a patient representative. We are dedicated to fostering a welcoming environment for families, where every interaction showcases our commitment to empathy and understanding. If you have exceptional customer service skills and a passion for making a meaningful impact, we encourage you to apply today and join us in our mission to support our patients and their families! The Patient Representative will be the initial clinic contact with patients and families. They are responsible for managing patient and family encounters smoothly and efficiently to maintain business operations and ensure excellent customer service. The Patient Representative navigates the electronic medical record and performs all routine front desk operational tasks. Shift: Monday-Friday; 8:30am-5:00pm. Rotating weekends & holidays.

Requirements

• High School graduate or GED (General Education Development) required.
• Four (4) years general office experience, with at least one-year electronic scheduling and billing experience is required with a high school diploma or equivalent
• Proven positive customer service experience required.

Nice To Haves

• Associate’s degree preferred.
• Two (2) years' experience is required with an Associate’s degree.
• Clinical experience and/or knowledge of medical terminology preferred.

Responsibilities

• Clinic Patient and Billing System Operation Duties: Generate patient list (schedule) daily; generate patient requisition as needed; verify that patient has completed the daily registration process; manage the electronic charge process as needed by review for accuracy and completeness, reconciling and correcting form errors or omissions, and verifying that a charge exists for every encounter; maintain sufficient levels of forms and office supplies by performing on-line ordering for appropriate items and receiving orders and reconciling with packing slip; prepare and compose documents to include preparing all necessary patient forms and requisitions with proper identification.
• Patient Scheduling Support: Assist in contacting patients regarding scheduled appointments or follow-up, or contact families for related items as directed; contact patient to verify/update address information in electronic health record, ensure patient is aware of scheduled dates and times as needed; provide patients with schedules in person or via phone call or mail as dictated by the scheduling policy as needed; monitor portal message and forward to appropriate staff as needed; assist in maintaining demographic information for outside appointments as needed.
• Customer Service and Communication Duties: Greet patients, families and staff in a professional and friendly manner; assist patients, families and staff with non-clinical inquiries and scheduling inquiries; provide physician and clinical staff information and assistance in a timely and professional manner; monitor waiting room environment for cleanliness and family disposition; identify spills, odor, or defective furniture or fixtures and notify appropriate department/representative; identify change in family and or patient disposition and immediately notify appropriate clinical staff; answer phones system, handle and/or direct call to appropriate area, placing calls only as requested; effectively utilize all systems; effectively manage dynamic, potentially stressful patient encounters; maintain working knowledge of all office equipment; build valuable relationships with internal and external customers; and train new employees as needed on aspects of the role.
• Completes required continuous training and education, including department specific requirements.
• Performs other related duties as assigned or directed to meet the goals and objectives of the department and the institution.
• Maintain regular and predictable attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED