Patient Representative - Floaters - PRN

Charlotte Radiology•Charlotte, NC

12d

About The Position

POSITION SUMMARY: The Patient Representative provides day-to-day administrative support to Outpatient Breast, Vein, and Carolinas Imaging Services (CIS) sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience. Essential Duties and Responsibilities: Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s). Collects payments and or/establish payment plans at the time of service. Answers, investigates and/or directs patient inquiries or complaints to appropriate parties. Schedules patient appointments and procedures.Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues. Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner. Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency. Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.Proactively assists other Patient Representatives and clinic staff with questions or tasks.Other duties as assigned

Requirements

High school diploma required
1+ years customer service experience required
Familiarity with outpatient clinical setting and patient registration workflows
Familiarity with medical terminology
Excellent customer service, both internal and external
Excellent communication skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Ability to thrive in a fast-paced environment
Attention to detail
Computer literate

Nice To Haves

Associate’s degree preferred
Medical office experience preferred

Responsibilities

Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s).
Collects payments and or/establish payment plans at the time of service.
Answers, investigates and/or directs patient inquiries or complaints to appropriate parties.
Schedules patient appointments and procedures.
Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner.
Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency.
Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
Proactively assists other Patient Representatives and clinic staff with questions or tasks.
Other duties as assigned