Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health

13d•Onsite

About The Position

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Requirements

High school diploma or equivalent required
Business-related courses preferred
1-2 years clerical experience
Medical business office or significant public contact preferred
Medical Terminology
PC skills preferred
Type 45-55 words per minute accurately
Tact and ability to deal with patients under stress
Good planning and organizational abilities
Speaking and hearing necessary to converse with the public
Knowledge of ICD-10 and CPT-4 coding for Part B billables is preferred
Must be able to see and read printed data and monitor screens
Manual dexterity
Visual and auditory acuity to collect information
Verbal communications skills
Ability to lift, stoop, bend, kneel, reach

Responsibilities

Register patients expediently while obtaining accurate information
Schedule patient appointments for initial and follow-up visits and procedures
Ensure the completion of new patient information and update information for the medical record
Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
Order all outside tests requested by the doctor; schedule patient appointments, confirm
Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
Transcribe all non-medical dictation
Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
File, fax and/or mail reports and records
Compile and submit month end reports in a timely manner
Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
Assists as required in non-invasive medical procedures or as security observer
As possible, knows where administrative/medical staff can be located and directs emergency messages
Other duties as assigned