Patient Representative (Pediatric Specialty Clinics) - Casual

University of Minnesota Physicians • Minneapolis, MN

2d • $20 - $28 • Onsite

About The Position

The Patient Representative promotes UMPhysicians’ philosophy of patient centered care to meet the needs of all visitors and guests by maintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. The individual in this role must have exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities.

Requirements

• Successful completion of Patient Representative training program and OJT within 5 weeks of hire.
• Knowledge of online scheduling and experience with EMR systems
• Keyboarding skills of 35 wpm.
• Proven experience in customer service

Responsibilities

• Assists with phones and schedules future appointments and/or procedures.
• Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in
• Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting
• Arranges accommodation and/or interpreter services as need needed for the patient visits
• Resolves non-clinical patient customer service issues
• Assists with coordinating provider schedules and appointments
• Maximize efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience
• Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed