Patient Representative- Kalamazoo, Full Time-1st Shift/12hr Days

Bronson Healthcare

100d

About The Position

Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.

Requirements

• High school diploma or general education degree (GED) required.
• Previous customer service experience required.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Ability to multi-task.
• Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work.

Nice To Haves

• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred.
• Certified Healthcare Access Associate (CHAA) Preferred.

Responsibilities

• Greet and register patients accurately and efficiently.
• Gather and enter appropriate demographic and insurance/billing information.
• Verify insurance eligibility using online systems.
• Schedule and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
• Collect and enter payments, following required balancing procedures.
• Analyze, interpret and enter physician orders.
• Scan and index forms.
• Identify financial counseling needs.
• Maintain confidentiality in verbal, written and electronic communication.
• Follow established processes, protocols, and workflows.
• Take initiative to resolve problems and meet patient needs.

Benefits

• Community-owned, not-for-profit health system.
• Largest employer and leading healthcare system in the area.
• State-of-the-art technology and evidence-based processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees