Patient Representative I
About The Position
Discharge Patient Representatives serve an essential role as a contact for patients and visitors. Serving as administrative assistant who is responsible for helping patients gain access for medical care and treatment as well as guide visitors according to North Country Hospital current policy and protocol as requested. Interacts with other hospital departments staff, physicians, patients, patients' family, friends, and co-peers respectably and courteous. Abides by all regulations of HIPAA regarding patient health information (PHI).
Requirements
- 5+ years of experience providing excellent customer service to patients and their families.
- Skilled in problem-solving, time management, and multitasking.
- Committed to providing compassionate care and maintaining patient confidentiality.
- General office conditions but may be required to sit for extended periods of time depending on workstation
- Computer and electronic communications skills required, with one-year prior office experience preferable.
- Able to present a neat and orderly appearance.
Nice To Haves
- Medical terminology preferred
Responsibilities
- Review of ER patient encounters for accuracy of demographics, advance directives, insurance(s) verifications and personal ID.
- Review that the correct insurance and ID are scanned into NCH system.
- Bedside interviews when staff is unable to complete.
- Assist with floor paperwork for our Medicare Patients admitted from the ER to the floor.
- Assist with self-pay estimates and collections of co-pays.
- Notifying the Navigators of self-pay patients in the ER and assisting with setting up the interview for the Navigators to meet with patient.
- Assist the switchboard with answering incoming calls and directing the calls to the appropriate department or individual.
- Assist and direct visitors to their family member, friend etc. that are in the facility and are allowed to visit.
- Direct individuals for any weekend classes on where to go.
- Assist patient representatives with patient quick registration when there is an immediate need.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
No Education Listed
Number of Employees
101-250 employees
