OPS - Patient Representative I, Floater

Community Clinic Inc.•Gaithersburg, MD

8h•Onsite

About The Position

KEY FUNCTIONS & RESPONSIBILITIES: Navigates and understands all workflows within EHR system related to patient registration, check-in, payment collection, and other front office duties. Answers the telephone promptly, identifies him/herself and the center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages as needed. Through technology assists in scheduling return appointments, confirming the patient’s demographics, and updating the computer system as necessary. Through technology registers patients. Calls patients to remind them of scheduled visits percenter routine. Through technology checks in patients as they enter the center, identifies in the system whether they are an “Arrived”, “No-Show”, “Walk-In”, or a “Cancellation”. Notifies appropriate personnel of patient’s arrival (per center routine) and secures patient’s medical record for use by Medical Assistant. Monitors status of reception areas, updating appointment status by end of the day, alerting clinical staff of unusually long patient waiting times, or obtaining assistance in any unusual situations including patient conflicts. Performs other clerical support functions; scanning, scheduling, and documentation of appointments or referrals, and completing medical records release forms. Prints provider schedule the day before. Review the schedule the day before to better prepare needed registration updates to ask from the patient, such as HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles, and any other paperwork as needed. Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts. Participates in required front office and administrative trainings through EHR vendor platform to ensure complete understanding of EHR system. Work with various programs such as dental, family planning, and behavioral health and follow the policies and procedures, workflows, and/or guidelines. Working on-site is an essential duty for the job. Process billing and collections. Deliver any patient care instructions.

Responsibilities

Navigates and understands all workflows within EHR system related to patient registration, check-in, payment collection, and other front office duties.
Answers the telephone promptly, identifies him/herself and the center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages as needed.
Assists in scheduling return appointments, confirming the patient’s demographics, and updating the computer system as necessary.
Registers patients and calls patients to remind them of scheduled visits.
Checks in patients as they enter the center, identifies in the system whether they are an “Arrived”, “No-Show”, “Walk-In”, or a “Cancellation”.
Notifies appropriate personnel of patient’s arrival and secures patient’s medical record for use by Medical Assistant.
Monitors status of reception areas, updating appointment status, alerting clinical staff of patient waiting times, or obtaining assistance in any unusual situations including patient conflicts.
Performs other clerical support functions; scanning, scheduling, and documentation of appointments or referrals, and completing medical records release forms. Prints provider schedule the day before.
Review the schedule the day before to better prepare needed registration updates to ask from the patient, such as HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles, and any other paperwork as needed.
Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.
Participates in required front office and administrative trainings through EHR vendor platform to ensure complete understanding of EHR system.
Work with various programs such as dental, family planning, and behavioral health and follow the policies and procedures, workflows, and/or guidelines.
Working on-site is an essential duty for the job.
Process billing and collections.
Deliver any patient care instructions.