Patient Representative (FGP) - Staten Island, Bard Ave

NYU Langone Health • Staten Island, NY

43d • Onsite

About The Position

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health , the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter and Instagram . We have an exciting opportunity to join our team as a Patient Representative (FGP) - Staten Island, Bard Ave. In this role, the successful candidate greets patients as they arrive off the elevator, assist patients with their paperwork, and attend to patient's needs. Acts as a liaison between the patient and Surgery Department. Responsible for helping to improve patient and family satisfaction by gaining a full understanding of patient concerns and providing resolution whenever possible. Serving as an informational resource to patients and their families; facilitating communications between patients/families and staff; documenting patient compliments and complaints.

Requirements

• High School Graduate or the equivalent, or 3-5 years of equivalent experience in dealing with the public, required.
• Excellent communication and customer service skills.
• Knowledge of services provided in the Medical Center.

Nice To Haves

• College Graduate preferred.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Distributes Patients' Bill of Rights when requested and answer questions pertaining to those rights.
• Monitors waiting area and dressing rooms for tidiness and tidies as appropriate
• Stock waiting area with reading materials.
• Assist patient who are in wheelchairs, when needed escort patient to their doctor's appointment.
• When needed escort patients to dressing room instruct on clothing changing procedures.
• Inform lead tech patient dressing room location.
• Inform patients on wait time.
• Greet and direct patients to appropriate registration line and seating areas.
• Assist patients to fill out paperwork, when necessary.
• Reports trends in patient feedback to the leadership and works with the health care team to identify possible quality improvement initiatives.
• Documents all patient complaints and compliments in the Patient Feedback Tool and shares feedback and suggestions with involved staff as appropriate.
• Directs complaints to the office of the Chief Medical Officer and Risk Management. And/or Administrator.
• Serves as a liaison between patient and staff when requested by patient/family and/or health care team and assists patient and/or family to gain resolution within the limits of established organizational policy.
• Investigates and facilitates resolution of quality-of-care concerns/complaints/grievances for all patients and families/visitors.
• Distributes Advance Directive information and serves as a resource for patients, caregivers and staff.
• Interprets and explains NYU Medical Center's policies, procedures and services that pertain to patient rights and responsibilities, as requested.

Benefits

• At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.
• Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement.
• The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support.
• Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
• The benefits and wellness package is designed to allow you to focus on what truly matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees