Patient Representative Coordinator (Front Desk) - Tamarac

Sanitas • Lauderhill, FL

409d • $34,320 - $34,320

About The Position

The Patient Representative Coordinator (Front Desk) plays a crucial role in managing patient flow and ensuring a welcoming environment at the medical center. This position involves greeting patients, scheduling appointments, and maintaining patient confidentiality while providing essential administrative support to the medical staff. The coordinator is responsible for handling insurance forms, processing payments, and ensuring that all patient information is accurately recorded and secured.

Requirements

• Bilingual in Spanish and English.
• Customer service experience in a medical office setting.
• High school diploma or GED.
• 1 year of experience with medical terminology.
• Experience as a medical receptionist.
• Basic computer skills and proficiency in eClinicalWorks.

Nice To Haves

• 3+ years of experience in customer service and the medical field.
• Relevant vocational coursework related to medical administration.

Responsibilities

• Welcomes and greets patients/clients/visitors in a friendly manner.
• Schedules patient flow to the clinic based on predetermined appointment arrangements.
• Screens patients for updated demographics and informs them of necessary information for their visit.
• Compiles and records medical charts, reports, and correspondence.
• Interviews patients to complete insurance and privacy forms.
• Receives insurance co-pay payments and posts amounts to patient accounts.
• Schedules and confirms patient appointments, check-ups, and physician referrals.
• Answers telephones and directs calls to appropriate staff.
• Maintains patient confidentiality and secures protected health information.
• Assists with daily patient flow in various areas as needed.
• Verifies patients by reading patient identification.
• Orders medical supplies according to department needs.
• Participates in staff and department meetings and shares knowledge acquired.
• Checks medical records and follows up on obtaining missing results prior to appointments.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Employee mentoring program
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• Opportunities for advancement
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED